Antonet Hatcher
Summary
Accomplished Marketing Manager with a proven track record at BWH Hotel Group supporting the loyalty program, ensuring marketing goals are communicated and executed through all digital formats. Enhancing brand visibility and customer satisfaction. Expert in digital and social media marketing, adept at staff management and CRM, significantly increased online engagement. Skilled in leading successful marketing strategies and fostering team development. Prepared to bring 20+ years of progressive experience and take on challenging position with opportunity to make a lasting impact on company and customer success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Marketing Manager
BWH Hotel Group
07.2018 - 08.2023
- Working with IT staff to carry out projects website enhancement and select vendors
- Providing information and reports to management to help inform their decisions
- Ensuring that all technology products and systems in use comply with safety and regulatory standards
- Managing web content
- Developing system testing programs that address database impacts, software scenarios, and usability to support marketing goals
Associate Program Manager
BWH Hotel Group
08.2017 - 07.2018
- Promoted a results-driven environment by setting clear expectations, regularly reviewing progress, and holding team members accountable for their performance.
- Fostered a culture of innovation through encouragement of creative problem-solving techniques among team members.
- Implemented agile methodologies to increase flexibility and adaptability in response to changing project needs.
Marketing Specialist
BWH Hotel Group
06.2015 - 08.2017
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
Customer Care Supervisor
BWH Hotel Group
04.2003 - 06.2015
- Managing employees: Ensuring employees meet daily, weekly, and monthly quotas, provide excellent customer care, and make their set number of calls each day
- Planning and implementing strategy: Setting targets for the call center, and devising ways to optimize procedures
- Training new employees: Hiring and onboarding new employees, and providing guidance and feedback to team members
- Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.
- Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
Education
Washington High School
Phoenix, AZSkills
- Agile Project Management with Kanban
- Hotel Operations and loyalty support
- Hospitality, Customer Service and Internet Technology background
- Oral and written communication skills
- Customer Relationship Management (CRM)
- Critical thinking and problem solving skills
- Strategic Planning
Certification
Certified Hospitality Digital Marketer
HSMI
- CM - Certified Manager Certification
Timeline
Marketing Manager
BWH Hotel Group
07.2018 - 08.2023
Associate Program Manager
BWH Hotel Group
08.2017 - 07.2018
Marketing Specialist
BWH Hotel Group
06.2015 - 08.2017
Customer Care Supervisor
BWH Hotel Group
04.2003 - 06.2015
Washington High School
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