ANTONETA BERISHAJ

Experienced hospitality professional with over 10 years of customer service and event management experience in high-pressure environments. Known for strong communication, multitasking abilities, and creating exceptional guest experiences. Skilled in managing complex logistics, building rapport with diverse groups, and ensuring safety and satisfaction. Seeking to leverage my expertise in service excellence and attention to detail as a Flight Attendant.

During my tenure as an Events Manager, I successfully supervised a team of 20 staff members, achieving a 95% event satisfaction rate by ensuring all tasks were completed with accuracy and efficiency. I utilized Microsoft Excel to create inventory tracking spreadsheets, improving stock management and reducing waste by 15%. I was proactive in identifying and resolving operational issues, including a significant product inconsistency, which I addressed through consumer testing and resolved in a timely manner, ultimately enhancing customer satisfaction. Additionally, I collaborated with a team of 10 to develop a customized event coordination platform, streamlining our processes and improving overall efficiency by 20%. Through my leadership and innovation, I introduced new software for inventory and event management tasks, which decreased processing time by 30% and improved team productivity.

• Master Connection Associates Certified in Selling as a Trusted Advisor, 2023
• Food Handling Certificate, 2012
• Tips Training Certificate, 2011, 2013, 2016, 2023