Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonett Couthen

Lansing,MI

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

5
5
years of professional experience

Work History

Shift Manager

Quality Dairy
10.2022 - 06.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Laundry Attendant

Hampton Inn& Suites
07.2022 - 12.2022
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Collected soiled linens and clothing and pretreated stains.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Washed and Dried Linen for housekeepers to complete their Tasks.

Housekeeping Attendant

Hampton Inn & Suites
07.2021 - 12.2022
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Greeting Guests with a smile and answering any questions that was asked.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Manager

Liberty Tax& Loans
10.2021 - 01.2022
  • Greeting Guests when entering in the store.
  • Making reminder calls before due dates
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Verify and examine loan applications.
  • Keeps Guests files up to date
  • Answer calls when received,resolving guests issues and making recommendations if needed.

General Laborer

Ventra Fowlerville
06.2018 - 10.2019
  • Performed quality checks on products and materials to identify any defects.
  • Notified supervisors of defective equipment or material.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Trim,Flame or make any other required adjustments to raw parts before it gets painted.
  • Keep all material and components properly identified and in their designated areas.
  • Maintained a clean environment by sweeping my area.
  • Identified and reported hazards on job sites to prevent accidents and injuries.

Education

High School Diploma -

Eastern High School
Lansing, MI
06.2013

Skills

  • Customer Service
  • Communication
  • Teamwork
  • Professionalism
  • Work Ethic

Timeline

Shift Manager

Quality Dairy
10.2022 - 06.2023

Laundry Attendant

Hampton Inn& Suites
07.2022 - 12.2022

Manager

Liberty Tax& Loans
10.2021 - 01.2022

Housekeeping Attendant

Hampton Inn & Suites
07.2021 - 12.2022

General Laborer

Ventra Fowlerville
06.2018 - 10.2019

High School Diploma -

Eastern High School

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Antonett Couthen