Antonette Crockett
Somerset,NJ
Summary
Proactive Administrative Assistant with strong experience in mental health and developmental disability services. Skilled in maintaining accurate electronic health records, supporting clinical teams, and ensuring regulatory compliance. Proven ability to manage Medicaid billing, coordinate care logistics, and train staff in fast-paced, healthcare settings. Adept at handling confidential information and streamlining administrative workflows to support patient-centered care in high-volume environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant - Mental Health Services
PennReach
05.2022 - Current
- Coordinated clinical documentation while maintaining and updating EHR with focus on accuracy and compliance, supporting clinical team by ensuring timely documentation and adherance to HIPAA and Medicaid guidelines.
- Complied and submitted detailed Medicaid reports for 60 clients, billing, tracked and adjusted failed claims, conduct chart audit to maintain service accuracy and ensure service accuracy. Identified billing discrepancies and updated HCPCS codes and payer authorizations.
- Processed billing data and Medicaid reports, identified discrepancies in service records and supported insurance claims.
- Liaised with case managers, program coordinator, director and external agencies to schedule and streamline client services while managing confidential information with discretion. Analyze staff workflow and suggest process for improvements and organization. Provide administrative support to clinical staff and social workers.
- Responsible for purchasing office orders, client furniture and office equipment. Assist in organizing and planning monthly cafe series for clients to encourage socialization skills. Successfully planned and coordinated 8 staff events since January 2025.
- Managed incoming client referrals and generated correspondence to determine eligibility of services. Assist in implementing process for new Medicaid funded program for support services for those at risk of homelessness.
Administrative Assistant/Data Entry Specialist
Momentum Solar
05.2016 - 03.2021
- Accurately entered and updated records for 100+ clients and services daily in CRM and external finance reports, maintaining 97% accuracy and ensuring data integrity for reporting and compliance.
- Verified and cross-checked records for completeness and accuracy, supporting quality assurance efforts and reducing documentation errors.
- Maintained confidentiality of sensitive financial and client information in accordance with company policies and privacy standards
- Collaborated with Operations and Human Resources to streamline data workflows, enhance record-keeping processes, and support efficient service delivery.
- Trained and onboarded a team of 10 new hires, resulting in improved team performance and internal advancement opportunities. Completed time cards bi-weekly via ADP.
Receptionist
Catalent Pharma Solutions
04.2013 - 09.2015
- Provide administrative support to 4 staff, scheduled appointments, communicated with clients, and updated client records.
- Managed 30+ incoming calls, emails and faxes daily.
- Maintained confidentiality of information regarding clients and company.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Support staff and management by developing 2 weekly reports for vendors and facility concerns.
Education
Some College (No Degree) - B.S Healthcare Administration
University of Phoenix
Jersey, NewSkills
- Electronic Health Records
- Patient Records Management
- Health Information Systems
- Audit Preparation
- Budgeting/Finance Management
- Time Management & Communication
- Data Reconciliation
- Process Improvement
Certification
- First Aid/CPR/AED
- Mental Health First Aid
Timeline
Administrative Assistant - Mental Health Services
PennReach
05.2022 - Current
Administrative Assistant/Data Entry Specialist
Momentum Solar
05.2016 - 03.2021
Receptionist
Catalent Pharma Solutions
04.2013 - 09.2015
Some College (No Degree) - B.S Healthcare Administration
University of Phoenix
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