Antonette Maisonet
Auburndale,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Results-CX
Lakeland, Florida
10.2019 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Customer Service Representative
World-wide analytics
Bensalem, Pennsylvania
01.2004 - 07.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Telecash Inc
Philadelphia , PA
11.1999 - 06.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
The Lighthouse
Philadelphia , PA06-1995
Skills
- CRM Software
- Building rapport
- Receiving support
- Order Processing
- Microsoft Office Suite
- Filing
- Positive and professional
- Support case resolution
- Active Listening
- Documentation
- Scheduling
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Paperwork Processing
- Account updating
- Medical terminology knowledge
- Customer Relationship Management (CRM)
- Service standard compliance
- Tracking complaints
- Multi-line phone talent
Timeline
Customer Service Representative
Results-CX
10.2019 - 05.2024
Customer Service Representative
World-wide analytics
01.2004 - 07.2017
Customer Service Representative
Telecash Inc
11.1999 - 06.2004
GED -
The Lighthouse