Antonette Martin
Coral Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Fusion BPO
Collections Department
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Fiserv, First Data
08.2015 - 05.2022
- Resolved customer inquiries efficiently through phone and email communication.
- Managed multiple customer accounts, ensuring timely resolution of issues and requests.
- Trained new team members on customer service protocols and company policies.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
Receptionist
Quality Copy
05.2014 - 08.2015
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing inter-office collaboration and information flow.
- Assisted in maintaining office supplies inventory, optimizing procurement processes for cost efficiency.
- Developed and implemented filing systems, improving document retrieval speed and accuracy.
Education
Bachelor of Arts -
Strayer University
11-2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved billing and account Issue] which led to positive results
Timeline
Fusion BPO
Collections Department
02.2024 - Current
Customer Service Representative
Fiserv, First Data
08.2015 - 05.2022
Receptionist
Quality Copy
05.2014 - 08.2015
Bachelor of Arts -
Strayer University