Antonette Runge

EXPERIENCE Systems Analyst

• Monitored system performance metrics, detecting anomalies or potential issues proactively.
• Provided instruction to staff and users regarding computer system operations and applications.
• Efficiently tested, maintained and monitored various computer programs and systems.
• Successfully identified and fixed problems with various programs and systems.
• Identified optimization opportunities in workflow processes through analysis of usage patterns and trends.
• Analyzed report data for audits, quality control and improvement planning.
• Generated reports and acquired data for analyzing essential performance and operational metrics.

• Maintained organization standards by providing guidance, motivation, and support to meet performance objectives.
• Formulated and implemented policies and procedures to optimize workflows.
• Maintained precise documentation of employee conduct to aid in decision making processes.
• Established reliable vendor relationships for accurate and timely project updates.
• Ensured timely resolution of customer complaints, maintaining a focus on customer satisfaction.
• Held weekly meetings with team members to review upcoming assignments and deadlines for projects.
• Created team objectives and roles with specific goals outlined for each individual.

• Contributed to enhancing claim resolution by keeping track of unpaid or rejected claims and reaching out to insurance carriers.
• Reviewed patient accounts and updated insurance information in the system.
• Processed claims for payment according to established procedures.
• Provided leadership and guidance to team members, ensuring timely completion of tasks to high standards.
• Resolved escalated customer complaints and queries promptly and efficiently.
• Generated detailed reports on team activities for management.
• Monitored team progress and ensured adherence to deadlines.
• Provided team members with training and guidance to ensure their motivation towards achieving objectives.