ANTONETTE URGINO GRANDE
Henderson
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
32
32
years of professional experience
Work History
Sales Associate/Key Holder
MYAP LLC. / AUDEMARS PIGUET, BREITLING & ROBERTO COIN
10.2021 - Current
- Responsible for all sales activities from greeting clients, answering questions, helping, suggesting items, lending opinions, and providing product information.
- Provide outstanding customer service and selling skills.
- Develop product knowledge by reading current vendor tags and brochures and attending training classes to communicate it to the clients.
- Stay current with new lines, promotional events, and sales.
- Tasked with displaying/merchandising and cleaning the items for sale.
- Responsible for closing duties, merchandise set up and take down.
- Processed all POS transactions quickly and efficiently.
- Assisted Director with daily operations which include managing inventory, scheduling, shipping, and receiving merchandise, ordering store supplies, transferring merchandise, taking in repairs, merchandise ticketing, keeping the store clean and organized and training new team members.
Sales Associate/Key Holder
THE JEWELERS OF LAS VEGAS
03.2008 - 03.2020
- Tasked with entertaining customers or clients who are interested in buying expensive/high end timepieces (Audemars Piguet, Breitling, Tudor, Carl Bucherer, UBoat, Tag Heuer, Baume Mercier, Bell & Ross, Dior, Rado and Bulova) and jewelry pieces (Roberto Coin, Gregg Ruth, Charles Krypell, Henri Daussi, Doves and Henry Design).
- Be familiar with merchandise by educating myself using publications and in-store training.
- Aid clients in terms of putting out the merchandise out of its casing and handle safekeeping afterwards avoiding losses and theft.
- In-charge of displaying/merchandising the items for sale.
- Responsible for closing duties jewelry set up and take down.
- Liable for processing all POS transactions (sales, returns, exchanges and special orders) quickly and efficiently.
- Tasked with inventory of all items of jewelry and timepieces in the store.
- In-charge of inputting data of inventory in a computer system and updating it.
- Highly adaptive and flexible in terms of daily tasks and expectations.
- Highly organized and suitable time management to handle daily activities while on the sales floor.
Administrative Assistant
REEVES IMMIGRATION LAW GROUP
07.2005 - 01.2020
- Answering telephones and greeting visitors, giving general information in response to inquiries, delivering oral and written messages.
- Schedule appointments for new and existing clients with attorneys and paralegals.
- Respond to inquiries from potential clients in person or online.
- Sorts and distributes incoming mail and deliveries.
- Proficient with Microsoft excel/word, type 40+ wpm.
- Maintains routine clerical records, logs and compiles routine reports using Microsoft office, excel and outlook.
- Operates office equipment such as copier, word processor, typewriter, video camera and computers.
- In charge of booking travel arrangements for attorneys and staff.
- Prepare supplies/paper requisitions and coordinate repairs to office equipment.
- Tasked with bookkeeping/accounting and bank errands.
- Managed opening a new file of new clients using Cerenade.
Restaurant Manager
FRESH CHOICE
05.2004 - 01.2005
- The restaurant manager handles the daily operations of the restaurant which includes but is not limited to: Ability to estimate food consumption, place orders with suppliers and schedule delivery of fresh food and beverages.
- Resolve customer complaints about food quality and service.
- Direct cleaning of kitchen and dining areas to support sanitation standards and keep proper records.
- Maintain budget and employee records, prepare payroll, and pay bills, or check bookkeeping records.
- Monitor inventory, track staff schedules, and pay, and perform other record keeping tasks by using computer system.
- Check the quality of deliveries of fresh food and baked goods.
- Arrange for maintenance and repair of equipment and other services.
- Total receipts and balance against sales, deposit receipts and lock facility at end of the day.
- Recruit, hire and oversee training of managers and staff.
- Schedule work hours for staff and assistant managers.
- Monitor food preparation and methods.
- Maintain good rapport with customers, staff, and management.
Restaurant Manager
BURGER KING
08.1996 - 01.2004
- The restaurant manager handles the daily operations of the restaurant which includes but is not limited to: Ability to estimate food consumption, place orders with suppliers and schedule delivery of fresh food and beverages.
- Resolve customer complaints about food quality and service.
- Direct cleaning of kitchen and dining areas to support sanitation standards and keep proper records.
- Maintain budget and employee records, prepare payroll, and pay bills, or check bookkeeping records.
- Monitor inventory, track staff schedules, and pay, and perform other record keeping tasks by using computer system.
- Check the quality of deliveries of fresh food and baked goods.
- Arrange for maintenance and repair of equipment and other services.
- Total receipts and balance against sales, deposit receipts and lock facility at end of the day.
- Recruit, hire and oversee training of managers and staff.
- Schedule work hours for staff and assistant managers.
- Monitor food preparation and methods.
- Maintain good rapport with customers, staff, and management.
Supervisor
DUNKIN’ DONUTS
11.1992 - 04.1996
- The restaurant manager handles the daily operations of the restaurant which includes but is not limited to: Ability to estimate food consumption, place orders with suppliers and schedule delivery of fresh food and beverages.
- Resolve customer complaints about food quality and service.
- Direct cleaning of kitchen and dining areas to support sanitation standards and keep proper records.
- Maintain budget and employee records, prepare payroll, and pay bills, or check bookkeeping records.
- Monitor inventory, track staff schedules, and pay, and perform other record keeping tasks by using computer system.
- Check the quality of deliveries of fresh food and baked goods.
- Arrange for maintenance and repair of equipment and other services.
- Total receipts and balance against sales, deposit receipts and lock facility at end of the day.
- Recruit, hire and oversee training of managers and staff.
- Schedule work hours for staff and assistant managers.
- Monitor food preparation and methods.
- Maintain good rapport with customers, staff, and management.
Education
Bachelor of Fine Arts - Interior Design
College of the Holy Spirit
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Goal oriented
- Flexible schedule
- Stocking and receiving
- Client service
- Cash handling accuracy
- Store opening and closing
- Sales expertise
- Product sales
- POS system operation
- Customer needs assessment
- Upselling
- Professional demeanor
- Adapt to diverse groups
- Inventory tracking
- Inventory control
- Merchandise display
- Policy and procedure adherence
- Product recommendations
- Sales goals attainment
- Display setup
- Point of sale operation
- Brand promotion
- Task prioritization
- Merchandising
- Client retention strategies
- Upselling and cross selling
- Inventory control procedures
Timeline
Sales Associate/Key Holder
MYAP LLC. / AUDEMARS PIGUET, BREITLING & ROBERTO COIN
10.2021 - Current
Sales Associate/Key Holder
THE JEWELERS OF LAS VEGAS
03.2008 - 03.2020
Administrative Assistant
REEVES IMMIGRATION LAW GROUP
07.2005 - 01.2020
Restaurant Manager
FRESH CHOICE
05.2004 - 01.2005
Restaurant Manager
BURGER KING
08.1996 - 01.2004
Supervisor
DUNKIN’ DONUTS
11.1992 - 04.1996
Bachelor of Fine Arts - Interior Design
College of the Holy Spirit
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