ANTONETTE URGINO GRANDE
Las Vegas,NV
Summary
Dynamic luxury retail professional with a proven track record of driving sales and elevating customer experiences through exceptional product knowledge and active listening skills. Recognized for fostering strong team collaboration and adaptability in fast-paced retail environments while consistently achieving organizational goals. Experienced in administrative functions, including office management and scheduling, ensuring seamless operations and support for executive teams. Demonstrated leadership in overseeing restaurant operations, enhancing staff performance, and maintaining high standards in food safety and service excellence.
Overview
29
29
years of professional experience
Work History
Sales Associate/Key Holder
MYAP LLC. / AUDEMARS PIGUET, BREITLING & ROBERTO COIN
10.2021 - 12.2025
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved $1.2 million in annual sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Sales Associate/Key Holder
THE JEWELERS OF LAS VEGAS
03.2008 - 03.2020
- Tasked with entertaining customers or clients who are interested in buying expensive/high end timepieces (Audemars Piguet, Breitling, Tudor, Carl Bucherer, UBoat, Tag Heuer, Baume Mercier, Bell & Ross, Dior, Rado and Bulova) and jewelry pieces (Roberto Coin, Gregg Ruth, Charles Krypell, Henri Daussi, Doves and Henry Design).
- Responsible for closing duties jewelry set up and take down.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Administrative Assistant
REEVES IMMIGRATION LAW GROUP
07.2005 - 01.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Restaurant Manager
Burger King
09.1996 - 01.2005
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling and training to optimize team performance.
- Implemented inventory control systems to reduce waste and enhance efficiency.
- Developed and maintained relationships with suppliers for cost-effective procurement.
- Monitored financial reports to drive profitability and operational improvements.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
Bachelor of Fine Arts - Interior Design
College of The Holy Spirit
Manila, Philippines, PhilippinesSkills
- Staff Management
- Leadership
- Problem-solving
- Customer Service
- Record Keeping
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Time Management
- Technology Skills
- Product Knowledge
- Inventory Management
- Teamwork and collaboration
- Reliable and punctual
- Goal oriented
- Staff training and development
Timeline
Sales Associate/Key Holder
MYAP LLC. / AUDEMARS PIGUET, BREITLING & ROBERTO COIN
10.2021 - 12.2025
Sales Associate/Key Holder
THE JEWELERS OF LAS VEGAS
03.2008 - 03.2020
Administrative Assistant
REEVES IMMIGRATION LAW GROUP
07.2005 - 01.2020
Restaurant Manager
Burger King
09.1996 - 01.2005
Bachelor of Fine Arts - Interior Design
College of The Holy Spirit