Antoneya S. Gordon
Morrow,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Chiropractic Assistant
Chiropractic Office
06.2021 - 03.2023
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Maintained office website and social media to promote business and advertise products and treatment plans.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Performed electric muscle stimulation, massage, and mechanical traction.
Clinic Administrator
Massage Envy
08.2017 - 11.2022
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Hired, trained and supervised employees to maintain team of high performers.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed marketing strategies to increase visibility and patient base.
- Observed staff performance to monitor conflict management and performance skills.
- Oversee and manage the daily operations of the clinic.
- Responsible for achieving all membership and retail sales goals.
- Manage sales associates and massage therapy staff. Trains, monitor and coach performance of sales associates.
- Responsible for creating and maintaining staff and therapist work schedules.
- Responsible for all human resource functions for sales associates and massage therapists including interviewing, hiring, training, disciplining and terminating.
- Provide excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships.
- Maintain professional and impeccable clinic environment for employees and members/ guests.
- Responsible for generating sales reports, payroll, bank deposits, inventory and ordering supplies.
Assistant Store Manager
Beauty Master
07.2015 - 08.2019
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Maintained positive work ethic and commitment to providing excellent service to improve operations eciency and customer satisfaction Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel Enhanced sales by implementing merchandising and promotional improvements
Front End Supervisor
Kroger
04.2009 - 09.2013
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
Education
GED -
Hearts To Nourish Hope
Riverdale, GA05.2005
Skills
- Telephone Etiquette
- Injury Treatment
- Electric Muscle Stimulation
- Patient Chart Tracking
- Payment Collection
- Schedule Management
- Vitals Collection and Documentation
- Medical Front Desk Management
- POS Systems Operations
- Sales Strategies
- Goals and Performance
- Employee Scheduling
- Time Management
- Critical Thinking
Reference
- Shanique Blake - Chiropractor Office Manager. 678-648-0976
- Kristen Hall - Massage Envy District Manager . 770-313-0125
- Barry Brown - Massage Envy Employee. 678-709-7341
Timeline
Chiropractic Assistant
Chiropractic Office
06.2021 - 03.2023
Clinic Administrator
Massage Envy
08.2017 - 11.2022
Assistant Store Manager
Beauty Master
07.2015 - 08.2019
Front End Supervisor
Kroger
04.2009 - 09.2013
GED -
Hearts To Nourish Hope