Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jhon A Montero Mejia

Linden,NJ

Summary

My name is Jhon A. Montero Mejia, a 22-year-old self-driven young man committed to becoming successful both professionally and personally. Starting to work at a young age enabled me to achieve significant milestones quickly. In my first job, I advanced to become a crew trainer within three months and was shortly promoted to manager. Since then, I have continued to make steady advancements. There are ups and downs, but in God I trust. My customer service experience enables me to identify business opportunities, optimize processes, and achieve maximum results. I have a proven track record of consistently meeting and exceeding sales goals, developing long-lasting client relationships, and enhancing brand awareness. My ability to communicate effectively with both clients and team members has allowed me to create a healthy work environment. I'm very self-driven, outgoing, and a talker ( love to talk to people and meet new people)

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

McDonald's
06.2020 - 02.2021
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing information on products and services.
  • Maintained cleanliness and organization of the checkout area to enhance customer experience.
  • Collaborated with team members to optimize workflow during peak service times.
  • Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.

Crew Leader

McDonald's
10.2020 - 02.2021
  • Supervised daily operations, ensuring compliance with safety standards and operational protocols.
  • Trained new crew members on equipment usage and company policies to enhance team performance.
  • Supervised team members to ensure adherence to operational standards and quality service.
  • Implemented process improvements that reduced wait times and increased customer satisfaction.

Customer Service Representative

Domino's Pizza
02.2021 - 01.2022
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Collaborated with team members to improve service quality and enhance customer satisfaction.
  • Handled high-volume calls while maintaining professionalism and composure under pressure.
  • Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
  • Managed order processing through POS systems, ensuring accuracy and timely delivery.
  • Trained new staff on operational procedures and customer interaction best practices.

Bartender

OTG Management EWR
01.2022 - 02.2023
  • Mixed and served beverages, ensuring consistency in taste and presentation.
  • Maintained cleanliness and organization of bar area, enhancing customer experience.
  • Assisted in inventory management by tracking stock levels and placing orders.
  • Collaborated with kitchen staff to ensure timely delivery of food and drink orders.

General Manager

Domino's Pizza
03.2023 - 04.2025
  • Directed daily operations, ensuring adherence to company standards and policies.
  • Led staff training programs, enhancing team performance and service quality.
  • Implemented cost control measures, optimizing inventory management and reducing waste.
  • Monitored financial performance, analyzing sales trends to inform strategic decisions.
  • Fostered customer relationships, addressing concerns and ensuring satisfaction levels remained high.
  • Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
  • Developed and implemented strategies to increase sales and profitability.

Rope Splicer

The Bilco Group
02.2023 - Current
  • Oversaw quality control processes to guarantee adherence to industry standards and safety protocols.
  • fabricate different type eye the is strong and durable.

Sales Associate

The Home Depot Inc
09.2025 - Current
  • Delivered exceptional customer service, fostering positive relationships and enhancing client satisfaction.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment for optimal product availability.
  • Implemented visual merchandising strategies to enhance store presentation and drive customer engagement.
  • Delivered exceptional customer service by addressing inquiries and providing product information.
  • Assisted customers in selecting appliances based on needs, preferences, and budget considerations.
  • Maintained knowledge of current promotions and financing options to enhance sales opportunities.
  • Demonstrated appliance features and functionalities to educate customers effectively.

Education

Some College (No Degree) - Criminal Justice

Bloomfield College
Bloomfield, NJ

High School Diploma -

Essex County School Of Technology Newark Tech
Newark, NJ
06-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Verbal/written communication
  • Client service
  • entry sale associate
  • Meeting deadlines
  • Inventory tracking
  • Product recommendations
  • Order processing
  • Relationship selling

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

The Home Depot Inc
09.2025 - Current

General Manager

Domino's Pizza
03.2023 - 04.2025

Rope Splicer

The Bilco Group
02.2023 - Current

Bartender

OTG Management EWR
01.2022 - 02.2023

Customer Service Representative

Domino's Pizza
02.2021 - 01.2022

Crew Leader

McDonald's
10.2020 - 02.2021

Customer Service Cashier

McDonald's
06.2020 - 02.2021

Some College (No Degree) - Criminal Justice

Bloomfield College

High School Diploma -

Essex County School Of Technology Newark Tech