Antonia Acosta
Fontana,CA
Summary
Dedicated Customer Service Representative providing exceptional customer service through understanding and listening, all with a friendly smile, dedicated work ethic, and professional demeanor.
Overview
9
9
years of professional experience
Work History
Rideshare Driver
Lyft
09.2021 - Current
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
Online Order Picker
Walmart
02.2021 - 07.2021
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Contributed to overall store-wide efficiency by assisting in other areas such as receiving, stocking, or cashiering when needed.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Lead Cashier
Gen Korean BBQ House
08.2015 - 02.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Reduced cashier errors by implementing thorough training programs for new employees including, but not limited to: overseeing cashier shifts to minimize cash error as well as to lead in areas where improvement is needed.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Assistant Manager
Gen Korean BBQ House
02.2018 - 04.2019
- Improved customer satisfaction by addressing and resolving complaints promptly and effectively with high quality customer service.
- Overlooked proper cleanliness procedures as well as ensuring proper storage of food and workstation cleanliness of all workstations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective team leading and training for upselling higher profit margin restaurant items.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to ensure the restaurant will continue to run smoothly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies, which showed itself greatly with happily returning customers.
- Ensured that plenty of care was taking in the cleanliness of the restaurant by doing daily logs and performing many tests throughout the restaurant.
Customer 1st Clerk
Food 4 Less
Rancho Cucamonga, Ca
03.2015 - 02.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Central Union High School
El Centro, CANo Degree - Accounting
Chaffey College
05.2027
Skills
- Customer Engagement
- Passenger Transportation
- Route Planning
- Customer Service
- Attention to detail
- Effective communication
- Conflict resolution
- Decision making
- Patience and understanding
- Organizational skills
- Positive attitude
- Self-motivation
- Professionalism
- Cash handling
- Schedule Coordination
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Rideshare Driver
Lyft
09.2021 - Current
Online Order Picker
Walmart
02.2021 - 07.2021
Assistant Manager
Gen Korean BBQ House
02.2018 - 04.2019
Lead Cashier
Gen Korean BBQ House
08.2015 - 02.2018
Customer 1st Clerk
Food 4 Less
03.2015 - 02.2017
High School Diploma -
Central Union High School
No Degree - Accounting
Chaffey College