Antonia Aita
Mahwah,NJ
Summary
Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating a comfortable environment. Skilled in anticipating people's needs, addressing complaints and resolving issues while being personable. Maintains focus and positive attitude in stressful situations and always offers a helping hand when needed.
Overview
8
8
years of professional experience
Work History
Server
Ella New York Pizza And Pasta
04.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality and keeping a warm smile on my face.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked in with team members during busy shifts for efficient workflow and excellent guest experiences and help with any task they needed.
- Created warm and genuine relationships with regular customers.
- Resolved guest and employee complaints to assure great experience all around
- Maintained thorough menu knowledge to be able to answer all of the guests questions and concerns with their specific dietary needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated consistent teamwork.
Server Shift Leader and Key Holder
Zinburger Wine & Burger Bar
10.2016 - 04.2020
- Kept a positive work environment, maintaining teamwork through regular communication and recognition of outstanding performances.
- Handled table service and other dining room tasks during shortfalls from last minute call outs and unexpected rushes.
- Interviewed all potential employees and provided them with efficient training.
- Kept register accurate throughout the opening and closing shifts.
- Consistently met or exceeded sales goals through upselling with company's rules.
- Trained staff on proper food handling and health code guidelines.
- Assigned tasks and shifts to servers and bartenders who I felt would be best for the expected volume.
- Made sure each guest maintained an acceptable alcohol intake for everyone's safety.
Education
Associate of Science - Health Administration
The College of Westchester
White Plains, NY07.2026
Skills
- Teamwork mindset
- Active Listening
- Friendly, Positive Attitude
- Touch-typing
- Memory retention
- Effective Multitasking
- Emotional Intelligence
- Public Speaking
Always involved in activities
I enjoyed growing up with 2 younger cousins and had the privilege of being involved with most of their school trips, fundraisers, and sports teams. I now have the pleasure of doing that for my daughter and being an active mother in anything I can do!
Timeline
Server
Ella New York Pizza And Pasta
04.2018 - Current
Server Shift Leader and Key Holder
Zinburger Wine & Burger Bar
10.2016 - 04.2020
Associate of Science - Health Administration
The College of Westchester
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