Antonia Andre
North Las Vegas,NV
Summary
Dynamic and strong leader with a proven track record at Jack in the Box, adept in customer service and operational excellence. Elevated team productivity and customer satisfaction through effective conflict resolution and workforce planning. Skilled in staff training and computer literacy, consistently exceeding goals with innovative solutions and motivational skills. Customer-focused professional with successful 2-year career in customer service sector. Dynamic successful applying conflict resolution and remaining calm and collected in busy business environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Team Leader Manager
Jack in the Box
01.2024 - 12.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Porter
Terrible Herbst Convenience Store
06.2023 - 01.2024
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Performed inventory control, such as counting, and stocking merchandise.
- Received store products, checked product pricing, and thoroughly checked each product before signing off on only the correct products
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Resolved guest inquiries punctually and politely for professional customer service.
- Communicated with coworkers and managers about completed duties.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
Education
No Degree - Business Administration And Management
College of Southern Nevada
Las Vegas, NV12-2027
High School Diploma -
K-12 Nevada Virtual Academy
Nevada05-2022
Skills
- Customer focus
- Workload management
- Motivational skills
- Negotiation and conflict resolution
- Workforce planning
- Team leadership
- Customer service
- Decision-making
- Staff training
- Hiring and training
- Computer skills
- Operational excellence
Timeline
Team Leader Manager
Jack in the Box
01.2024 - 12.2024
Porter
Terrible Herbst Convenience Store
06.2023 - 01.2024
No Degree - Business Administration And Management
College of Southern Nevada
High School Diploma -
K-12 Nevada Virtual Academy
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