Antonia Armstrong
Marietta,GA
Summary
Dedicated professional with extensive experience in customer service, claims management, and quality assurance. Seeking a Claims Examiner position to leverage skills in problem-solving, communication, and data analysis to provide reliable and responsive service to claimants and clients while ensuring compliance with regulatory guidelines.
Overview
17
17
years of professional experience
Work History
Insurance and Billing Coordinator
Sunrise Senior Living
2022.10 - 2024.07
- Managed and processed over 500 insurance claims monthly, ensuring 98% accuracy in billing and securing timely reimbursement for services provided to residents.
- Coordinated with insurance companies, residents, and families to resolve 95% of billing issues within one week and clarified coverage details for over 200 cases annually.
- Maintained and updated financial records for 150+ residents, including payments, insurance information, and account statuses, ensuring 100% compliance with facility policies and regulatory guidelines.
- Collaborated with nursing and administrative teams to accurately document services rendered, resulting in a 20% improvement in claims processing efficiency.
- Monitored and followed up on outstanding claims, reducing accounts receivable by 15% and improving cash flow for the facility by 10%.
Quality Control Lead Inspector
Fiat Chrysler Automobiles
2019.10 - 2022.09
- Inspected over 1,000 automotive parts daily to identify defects, ensuring 100% compliance with company quality standards.
- Acted as a liaison between production teams and quality assurance, effectively resolving 95% of claims issues within 24 hours through clear communication and coordination.
- Accurately documented inspection results for over 200 parts per shift and coordinated with 5+ departments to facilitate timely resolutions and prevent future claims.
Customer Service Representative
Express Employment Professionals
2014.07 - 2019.09
- Managed customer inquiries and resolved issues efficiently, maintaining high levels of customer satisfaction.
- Provided detailed information on products and services, processed claims, and maintained accurate records.
- Developed and implemented strategies to improve customer service and claims processing, leading to a 15% increase in customer satisfaction.
Front Desk Clerk
Hampton by Hilton
2008.01 - 2014.05
- Handled over 200 check-ins and check-outs weekly, managed reservations for up to 150 rooms, and maintained a 95% customer satisfaction rating through exceptional customer service.
- Assisted with processing and documentation of over 100 claims monthly, ensuring 100% accuracy and up-to-date information for all claims.
- Maintained a clean and welcoming environment, consistently meeting or exceeding hotel standards in 98% of inspections and receiving positive feedback from 90% of guests surveyed.
Education
Bachelor of Arts - Broadcast Journalism
Lawrence Technological University
Southfield03.2021
Skills
- Claims Management and Processing
- Customer Service and Communication
- Attention to Detail and Analytical Skills
- Microsoft Office Suite Proficiency
- Regulatory Compliance and Confidentiality (HIPAA)
- Problem-Solving and Multitasking
- Quality Assurance and Documentation
- Coordination and Collaboration
Accomplishments
- Advanced Home Health Aide Proficiency — Completed, January 2024
- Strategic Sales and Negotiation Expertise — Completed, November 2023
Timeline
Insurance and Billing Coordinator
Sunrise Senior Living
2022.10 - 2024.07
Quality Control Lead Inspector
Fiat Chrysler Automobiles
2019.10 - 2022.09
Customer Service Representative
Express Employment Professionals
2014.07 - 2019.09
Front Desk Clerk
Hampton by Hilton
2008.01 - 2014.05
Bachelor of Arts - Broadcast Journalism
Lawrence Technological University
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