Antonia Atkins
Chesapeake,VA
Summary
Experienced Office Manager and administration professional with 17 years of experience in overseeing wide variety of essential functions in bustling pediatric business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Driven Billing Manager bringing 17 years of pediatric medical billing experience and looking to apply expertise to new role at Children's Hospital. Adept at managing team performance, improving operations and reducing delinquency.
Overview
21
21
years of professional experience
Work History
Office Manager/Billing Manager
Children's Health Associates of Tidewater
Chesapeake, VA
11.2007 - Current
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Administered payroll and maintained proper documentation of employee personnel.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees.
- Enforced operational compliance with state and federal laws and HEDIS standards.
- Led team of 12 staff handling more than $90 thousand in monthly charges.
- Managed billing calendar and scheduled claims for payments.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Verified patient's insurance using all necessary insurance portal.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Patient Account Customer Service Representative
Children's Hospital of the Kings Daughters
Norfolk, VA
11.2003 - 10.2007
- Assist customers in resolving account balances and inquires.
- Actively ensured customers' concerns were answered and problems were resolved.
- Verify claim status and resolve claim issues with insurances representative.
- Maintained the highest levels of accuracy and patient confidentiality.
- Worked with high-end insurance companies to understand customers' needs and provided exceptional services.
- Updated patient insurance information to reprocess denied claims.
- Communicated with various departments team members to solve problems.
- Contacted customers to verify and update demographic information to ensure timely claims filing.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Generated detailed reports outlining billing, flagged items and other important data.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Wrote appeal letters to insurance companies for denial of claims.
Education
MBA - Minor in Healthcare Management
Saint Leo University
Saint Leo, FL05.2019
Bachelors of Science - Healthcare Management
Saint Leo University
01.2016
Certification - Medical Billing And Coding
Concorde Career College - Aurora
Aurora, CO08.2003
Skills
- Accounts Payable and Receivable
- Payroll Liabilities
- Service-Oriented
- Willing to Learn
- Customer Service
- Critical Thinking
- Decision Making
- Quality Assurance
- Analytical
- Information system analysis
- Proactive and Focused
- Staff Training
- Billing
- Coding
- Athena Electronic Medical Record
- Power Chart
- Microsoft Office
- Microsoft Excel
Timeline
Office Manager/Billing Manager
Children's Health Associates of Tidewater
11.2007 - Current
Patient Account Customer Service Representative
Children's Hospital of the Kings Daughters
11.2003 - 10.2007
MBA - Minor in Healthcare Management
Saint Leo University
Bachelors of Science - Healthcare Management
Saint Leo University
Certification - Medical Billing And Coding
Concorde Career College - Aurora
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