Summary
Work History
Education
Skills
Timeline
Generic

Antonia Baez

Albany,NY

Summary

With 25+ years of accomplished clerical experience in fast-paced office settings, I am a dedicated office assistant consistently achieving exceptional administrative effectiveness. Expertise in delivering outstanding telephone support and warmly welcoming visitors. Strong proficiency in Microsoft Office with a track record of achieving high data output.

Work History

Office Assistant 2 Management Services

New York Office Of the State Comptroller
06.2024 - Current
  • Monitor and prepare requests from multiple group email boxes for OSC employees
  • ID request, building access, room reservations, office supply requests and facility requests
  • The Service desk staff works together with the Director and Assistant Director of Management services business unit, to address OSC employees by phone, email, and in person.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Expedited document processing with accurate data entry and timely filing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Office Assistant 2

New York State OTDA
  • Maintained a log of all applications received and ensured that documents received by paper mail or fax sent to the appropriate cases
  • Expedited document processing with accurate data entry and timely filing.
  • Case processor: Processed all emailed and faxed applications by inputting and uploading all documents for applicants into the database and all answered applicant calls regarding their active case status and calls regarding shut offs and program questions
  • Responded to applicants by email correspondence received in the general inbox.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Contact Center Operator

New York State Department of Labor
  • Contact Center Online Services answered Department of Labor questions by the VCC call system.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Quality Control Coordinator

IH Services /Lockheed Martin
  • Implemented new quality assurance and customer service standards.
  • Ensuring the work areas remain hazard free and are always kept clean and tidy
  • Participating in all safety- related training organized by the company
  • Developed and maintained detailed documentation for all quality control procedures, ensuring compliance with industry standards.
  • Trained new hires on quality control protocols and best practices, fostering a culture of continuous improvement.
  • Inspected products and worker progress throughout production.
  • Improved communication between departments by facilitating regular meetings focused on addressing quality concerns.

Receptionist/Admin. Asst.

HC Construction Contractors Co.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.

Executive Asst./Receptionist

G&G Electric Supply Co.
  • Executive Assistant to CEO, president, and the entire sales departments
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Skincare sales/Beauty Advisor

Barneys, New York
  • Selling, demonstrating, and suggesting products to a high-end clientele
  • Performing mini facials and makeovers
  • Handled several product lines and maintained product inventory
  • Established and implemented communication lines between potential new clients and sales management team
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.

Receptionist/Administrative Asst.

MJM Creative Services Inc.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Sales associate/Beauty Advisor

Clinique Skin Care/ Macys Herald Square
  • s.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Solved customer challenges by offering relevant products and services.

Administrative Asst. /Receptionist

I-Net Inc.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Administrative Asst. /Receptionist

The Health Information Network Connection
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.

Executive Assistant/Asst. Manager

Chase Manhattan Bank NA
  • Generated comprehensive reports detailing analysis of facility vulnerabilities, recommending strategic improvements for bolstering overall security posture.
  • Served as liaison between facilities managers, HR departments, and security teams to ensure seamless communication in regards to personnel changes affecting building access permissions.
  • Established clear lines of communication between various internal departments for sharing information about relevant personnel changes affecting facility access rights and permissions.
  • Enhanced security by implementing access control systems and procedures in various facilities.
  • Monitored property to report unlawful activity.
  • Proactively identified potential security risks by staying informed on emerging threats or trends related to unauthorized entry methods and countermeasures.

Education

Associate of Arts - Business Management

Berkeley Business
New York, NY
05.1990

High School Diploma -

St. Michael Academy
New York, NY
06.1988

Skills

  • Excellent telephone etiquette and a pleasing personality
  • Good data entry speed (50 wpm)
  • Efficient in Switchboards and Customer Service
  • Strong computer knowledge: Word, Excel, Outlook
  • Quick learner, good at providing resolutions
  • Excellent in customer service
  • Detail-oriented, multi-tasking and proven time management skills

Timeline

Office Assistant 2 Management Services

New York Office Of the State Comptroller
06.2024 - Current

Office Assistant 2

New York State OTDA

Contact Center Operator

New York State Department of Labor

Quality Control Coordinator

IH Services /Lockheed Martin

Receptionist/Admin. Asst.

HC Construction Contractors Co.

Executive Asst./Receptionist

G&G Electric Supply Co.

Skincare sales/Beauty Advisor

Barneys, New York

Receptionist/Administrative Asst.

MJM Creative Services Inc.

Sales associate/Beauty Advisor

Clinique Skin Care/ Macys Herald Square

Administrative Asst. /Receptionist

I-Net Inc.

Administrative Asst. /Receptionist

The Health Information Network Connection

Executive Assistant/Asst. Manager

Chase Manhattan Bank NA

Associate of Arts - Business Management

Berkeley Business

High School Diploma -

St. Michael Academy

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Antonia Baez