Antonia Batton
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Debt Collector Agent
Credence Resource Management
02.2022 - 06.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Achieved performance goals on consistent basis.
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Accepting over 100 automated calls per day.
Customer Service Specialist
Randstad USA
12.2020 - 09.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Documented and detailed calls and complaints using call center's CRM database.
- Educated customers about billing, payment processing and support policies and procedures.
Billing Specialist
Iqor
09.2017 - 08.2020
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Processed and verified invoices to secure accuracy of billing information.
- Developed and maintained billing procedures to make timely payments.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Audited and corrected billing and posting documents for accuracy.
Education
High School Diploma -
Justin F Kimball High School
Dallas, TX06.2011
Skills
- Complex Problem-Solving
- Microsoft Excel
- Scripted Responses
- Solution Building
- Analytical and Critical Thinking
- Call Control
- Microsoft Office
- Prioritization
- Quality Assurance Controls
- Call Center Operations
- Training Development Aptitude
- Credit Card Payment Processing
Timeline
Debt Collector Agent
Credence Resource Management
02.2022 - 06.2023
Customer Service Specialist
Randstad USA
12.2020 - 09.2022
Billing Specialist
Iqor
09.2017 - 08.2020
High School Diploma -
Justin F Kimball High School
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