Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Antonia Bono

Port Saint Lucie

Summary

Resourceful Shift Supervisor known for maintaining high productivity levels and completing tasks efficiently. Specialize in customer service, inventory management, and team leadership. Excel in communication, adaptability, and problem-solving to ensure seamless operations and positive customer experiences. Committed to fostering a supportive and efficient work environment.

Overview

3
3
years of professional experience

Work History

Barista Shift Supervisor

The Googan Coffee shop
Jensen Beach
11.2023 - Current
  • Supervised barista team during busy shifts to ensure smooth operations.
  • Trained new staff on coffee preparation and customer service techniques.
  • Ensured cleanliness of the coffee shop by organizing work areas and equipment.
  • Handled customer inquiries and resolved issues to maintain satisfaction.
  • Prepared a variety of beverages following standardized recipes and guidelines.
  • Assisted in creating a welcoming environment through effective communication and teamwork.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints in a polite and professional manner.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Performed opening duties such as setting up espresso machines for the day's operations.

Shift Supervisor

Playa Bowls
Jensen Beach
03.2023 - 11.2023
  • Supervised team members during peak service hours for optimal efficiency.
  • Trained new staff on menu items and customer service standards.
  • Managed inventory levels to ensure product availability throughout shifts.
  • Coordinated daily operations to maintain cleanliness and organization in the store.
  • Addressed customer inquiries and resolved complaints promptly and professionally.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Monitored staff performance to ensure quality standards were met.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Checked orders for quality and completeness.
  • Upheld company standards and compliance requirements for operations.

Togo, Bakery, Catering

TooJay's Restaurant And Deli
Jupiter
08.2022 - 02.2023
  • Delivered catering orders to clients on scheduled timelines.
  • Loaded and unloaded food items with care and attention.
  • Maintained cleanliness and organization of delivery vehicle.
  • Ensured safe handling of perishable food items during transport.
  • Collaborated with kitchen staff to verify order accuracy before departure.
  • Assisted customers with product selection and bakery inquiries.
  • Prepared and packaged baked goods for display and sale.
  • Stocked shelves with fresh products, ensuring proper rotation.
  • Operated cash register, processing transactions accurately and efficiently.
  • Collaborated with team members to fulfill daily production goals.
  • Adhered to food safety standards during food handling and preparation.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Ft. Pierce Central High
Ft. Pierce, FL
05-2019

Some College (No Degree) -

Indian River State College
Ft. Pierce, FL

Skills

  • Operational efficiency
  • Cash handling
  • Beverage preparation
  • Staff training
  • Customer service
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Time management
  • Attention to detail
  • Critical thinking
  • Multitasking ability
  • Recipes and menu planning
  • Food preparation
  • Cross-training

Custom

  • Reliable and friendly team player with a strong work ethic and a passion for customer service. Experienced in fast-paced environments, with a proven ability to stay calm under pressure and keep guests satisfied. Known for being dependable, quick to learn, and always bringing a positive attitude to the workplace. Committed to creating a welcoming atmosphere and contributing to a smooth, successful team environment.

Timeline

Barista Shift Supervisor

The Googan Coffee shop
11.2023 - Current

Shift Supervisor

Playa Bowls
03.2023 - 11.2023

Togo, Bakery, Catering

TooJay's Restaurant And Deli
08.2022 - 02.2023

High School Diploma -

Ft. Pierce Central High

Some College (No Degree) -

Indian River State College

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