Antonia Bowen
Greenville,SC
Summary
I am currently seeking a position at an organization that encourages the use of mastery skillset that I obtain, while advocating the importance of company core values and development. My objective is to promote individual strategy, ensure effectiveness, and expansion. I intend to use said skillset to encourage great ethical practices, professionalism, and general compliance. I excitedly anticipate the opportunity to show togetherness and be a contribution to organizational growth.
Overview
10
10
years of professional experience
Work History
Senior HR Coordinator
Regional Management Corporation
Greer, SC
11.2021 - Current
- Serves as the first point of contact in areas including payroll, benefits, talent acquisition, and IT.
- Maintained an up-to-date knowledge base of federal and state laws governing human resources operations.
- Explained human resources policies and procedures to employees.
- Served as a liaison between employees and management regarding compensation inquiries or benefit plan changes.
- Managed employee records, including benefits packages, payroll information, performance reviews and disciplinary actions.
- Provided guidance to managers on employee relations issues such as conflict resolution, grievances and disciplinary action.
- Conducted onboarding and offboarding processes for new and departing employees.
- Analyzed existing HRIS systems, identified areas for improvement, and implemented upgrades as needed.
- Expanded or modified system to serve new purposes or improve workflow.
- Tested, maintained and monitored computer programs and systems.
- Processed incoming applications, documents, and fees to obtain licenses.
Office Manager
N.O. Truck'n
Piedmont , SC
11.2020 - 11.2021
- Prepared monthly bank reconciliations for multiple accounts in accordance with company policies and procedures.
- Maintained accurate accounting records, including general ledger entries, journal entries, and account reconciliations.
- Developed and implemented processes to monitor compliance with relevant laws and regulations.
- Leveraged QuickBooks skills to input and compile data gathered from various sources.
- Completed day-to-day duties accurately and efficiently.
- Processed invoice payments and recorded information in account database.
- Maintained filing system for records, correspondence, and other documents.
- Reviewed files and records to obtain information and respond to requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interpreted and communicated work procedures and company policies to staff.
Director of Memberships
Corley Heating Plumbing and Air
Greenville, SC
01.2019 - 10.2020
- Created surveys and conducted interviews with current members to obtain feedback on services provided by the organization.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Resolved customer complaints regarding sales and service.
- Implemented procedures for processing payments, refunds, cancellations, and transfers of membership plans.
- Developed strategies for increasing retention rates among current members.
- Organized events and activities to promote membership growth.
- Created and maintained a database system to track new memberships and renewals.
- Managed the budget for all membership activities, ensuring cost-effectiveness.
- Coached, developed and motivated team to achieve revenue goals.
- Provided customer service support to address inquiries from members regarding their accounts or benefits.
HR Coordinator
CF Sauer
Mauldin, SC
02.2014 - 12.2018
- Managed Office/Clerical duties.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions from management.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Organized billing: prepared accounts receivable and expected revenue reports for controllers.
- Managed inventory storage, purchasing, and records for warehouse and office.
- Scanned and filed forms, reports, correspondence, and receipts.
- Retrieved requested files and delivered to appropriate personnel
- Reviewed files to ensure accurate information.
- Coordinated meetings and served as liaison between sales and engineering staff.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Education
HR Generalist Certificate -
Greenville Technical College
Greenville, SC10-2022
Associate of Applied Science - Human Resource Management
Arizona State University
Remote Skills
- Human Resources Management
- Benefits Administration
- Training Development
- Performance Evaluation
- Employee Relations
- People-Oriented
- Quickbooks
- Exceptional Communicator
- HR Policies and Procedures Expertise
- New Employee Orientations
- Compliance
- Data Extraction
- Confidential Document Control
- Microsoft Office / Adobe Acrobat
- HRIS - Workday / JIRA
Timeline
Senior HR Coordinator
Regional Management Corporation
11.2021 - Current
Office Manager
N.O. Truck'n
11.2020 - 11.2021
Director of Memberships
Corley Heating Plumbing and Air
01.2019 - 10.2020
HR Coordinator
CF Sauer
02.2014 - 12.2018
HR Generalist Certificate -
Greenville Technical College
Associate of Applied Science - Human Resource Management
Arizona State University
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