Antonia Cervantes
Katy,TX
Summary
Skilled and dynamic hairstylist with a proven track record at The Gentry Men's Salon, enhancing client satisfaction through expert consultations and advanced styling techniques. Leveraged relationship-building and critical thinking to grow a loyal clientele base, significantly improving retention rates. Mastered appointment scheduling and bilingual communication, showcasing exceptional customer service and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Hairstylist/Front Desk Receptionist
The Gentry Men's Salon
06.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Developed loyal following of clients by providing high-quality services.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Senior Hairstylist
The Boardroom Salon For Men
01.2021 - 03.2022
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
Hairstylist Booth Renter
The Legends Barbershop
01.2018 - 04.2020
- Maintained detailed records of client services, preferences, and contact information for future appointments and followups.
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business from satisfied clients.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
- Expanded client base through word-of-mouth referrals from satisfied customers and targeted marketing efforts.
- Demonstrated excellent communication skills with clients, effectively translating their desired look into a successful hairstyle.
- Streamlined appointment scheduling and managed time efficiently to accommodate multiple clients per day.
- Collaborated with other booth renters to maintain a clean, organized, and professional work environment within the salon.
- Utilized social media platforms to showcase work, connect with potential clients, and stay informed about the latest industry trends.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Confirmed appointments, communicated with clients, and updated client records.
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Detail-orientated
- Customer Consultation
- Relationship building and management
- Money handling abilities
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Professional telephone demeanor
- Scheduling
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Hairstylist/Front Desk Receptionist
The Gentry Men's Salon
06.2023 - Current
Senior Hairstylist
The Boardroom Salon For Men
01.2021 - 03.2022
Hairstylist Booth Renter
The Legends Barbershop
01.2018 - 04.2020
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