Antonia Christoulakis
Massapequa Park
Summary
Dedicated and detail-oriented medical receptionist/secretary with extensive experience in administrative support, patient scheduling, and office operations. Proven ability to manage high-volume tasks efficiently in fast-paced healthcare environments. Adept at coordinating with medical professionals, ensuring compliance with policies, and delivering exceptional patient service.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Secretary
Cardiovascular Consultants of Long Island
01.2019 - 01.2024
- Managed daily administrative operations in a fast-paced office with four doctors, four nurse practitioners, and multiple diagnostic techs
- Oversaw patient scheduling, follow-ups, and test coordination to optimize patient flow and office efficiency
- Handled high-volume phone calls, ensuring timely responses and resolution of patient inquiries
- Processed and distributed medical paperwork and transcriptions to the appropriate healthcare providers
- Coordinated insurance verifications and medical records retrievals to facilitate patient care
- Trained new staff members to ensure adherence to office protocols and procedures
- Managed supply ordering and inventory control to maintain smooth office operations
Special Operations Coordinator (All Stores)
Century 21 Department Stores
01.2000 - 01.2014
- Supervised inventory control processes across multiple store locations, ensuring accuracy and efficiency
- Implemented corporate policies and best practices across all divisions to enhance operations
- Coordinated new store openings and supported operational readiness for all departments
Ladies Operations Coordinator (7 Stores)
Century 21 Department Stores
01.1993 - 01.1999
- Managed inventory control and compliance for ladies’ divisions across seven store locations
- Introduced new policies and procedures to improve operational standards
- Led new store builds and ensured compliance with corporate guidelines
Department Manager, Ladies Handbags & Ladieswear
Century 21 Department Stores
01.1986 - 01.1993
- Directed a team of up to 135 employees, focusing on merchandising strategies and customer service excellence
- Streamlined return processes to improve efficiency and customer satisfaction
- Oversaw inventory layout and control, optimizing product availability and sales performance
Assistant Department Manager, Menswear
Century 21 Department Stores
01.1984 - 01.1986
- Supervised a team of 35 associates, managing schedules to align with business needs
- Collaborated with buyers to execute strategic merchandise placement and replenishment
Education
Computer Science -
Grumman Data Aerospace
01.1983
Coursework - undefined
Hunter College
01.1981
High School - undefined
William Cullen Bryant High School
01.1980
Skills
- Patient scheduling and follow-ups
- Medical records management
- Insurance verification and authorizations
- Office supply procurement and inventory control
- Staff training and development
- Multi-line phone system management
- Strong organizational and communication skills
- Proficient in medical terminology and office software
- Medical office administration
- Insurance verifications
Certification
[If applicable, list any certifications related to medical administration or office management]
Languages
Greek
Professional Working
Timeline
Medical Receptionist/Secretary
Cardiovascular Consultants of Long Island
01.2019 - 01.2024
Special Operations Coordinator (All Stores)
Century 21 Department Stores
01.2000 - 01.2014
Ladies Operations Coordinator (7 Stores)
Century 21 Department Stores
01.1993 - 01.1999
Department Manager, Ladies Handbags & Ladieswear
Century 21 Department Stores
01.1986 - 01.1993
Assistant Department Manager, Menswear
Century 21 Department Stores
01.1984 - 01.1986
Coursework - undefined
Hunter College
High School - undefined
William Cullen Bryant High School
[If applicable, list any certifications related to medical administration or office management]
Computer Science -
Grumman Data Aerospace
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