Antonia Estrada
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Hostess
Mission Inn Hotel And Spa
10.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Cashier Team Lead
Taco Bell Restaurant
12.2022 - 03.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Communicated with customers and team members to solve problems.
Education
Associate of Science - Medical Assisting
Concorde Career College
San Bernardino, CA11.2024
High School Diploma -
La Sierra High School
Riverside, CA05.2023
Skills
- Reservations Management
- Guest complaint resolution
- Guest Engagement
- Event Planning
- Server Support
- Team Collaboration
- Dining area maintenance
- Customer Service
- Table Bussing
- Reservation coordination
- Reservations
- Restaurant Operations
Timeline
Hostess
Mission Inn Hotel And Spa
10.2023 - Current
Cashier Team Lead
Taco Bell Restaurant
12.2022 - 03.2023
Associate of Science - Medical Assisting
Concorde Career College
High School Diploma -
La Sierra High School