ANTONIA FAAGATA-LEASIOLAGI
West Jordan,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Patient Registration Representative
CareNow Urgent Care
South Jordan, UT
03.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced accuracy of patient records with meticulous data entry and verification tasks.
- Reduced patient anxiety by creating welcoming and supportive registration environment.
- Scheduled [Number]+ daily appointments using computerized calendars.
- Increased patient satisfaction by addressing inquiries and concerns with empathy and professionalism.
- Contributed to healthcare access by assisting patients in understanding and completing necessary pre-registration forms.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Boosted team morale and productivity by sharing best practices in patient registration and data management.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Contributed to patient confidentiality and data security through strict adherence to HIPAA regulations.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Patient Access Registration
LBJ Hospital
08.2017 - 02.2023
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Trained new Patient Access Registration, resulting in a more knowledgeable and efficient team.
- Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Imaged and scanned patient and registration documentation into electronic patient records.
Field Enumerator
Census
01.2020 - 04.2020
- Maintained custody over forms until submitting for official counting
- Validated address information with visits to each residential structure in assigned area
- Protected individuals' sensitive and confidential information with consistent use of established surveying protocols
- Increased participation and accuracy of information by capturing interviewee attention with successful surveying strategies
- Met daily interview goals, working quickly and maintaining strong control over interviews
- Explained survey objectives and procedures to interviewees and interpreted survey questions to help interviewees' comprehension
- Asked questions in accordance with instructions to obtain various specified information
- Reached out to individuals at home, work and public locations to complete interviews
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 5 community households per day.
Hotel Front Desk Clerk
Tradewind Hotel
04.2017 - 08.2017
- Informed guests of on-site entertainment, services and available amenities
- Offered professional first impression to guests by keeping reception area clean and neat
- Completed guest accounting functions according to established hotel procedures, processing room amenity charges and refunding deposits
- Greeted and welcomed hotel guests with energy, enthusiasm and professionalism
- Communicated with departing guests to verify delivery of superior hospitality and to record guest feedback
- Observed established policies supporting accurate record-keeping, accounting and payment handling
- Informed supervisor of escalated problems or unusual matters to promote prompt corrective action
- Assigned appropriate guest room accommodations during hotel check-in
- Kept impeccable administrative and financial records, verified transactions and updated records
- Issued room keys and escorted instructions to bellhops
- Managed reservations, check-in and check-out procedures within hotel system
- Contacted housekeeping or maintenance staff when guests reported problems
- Secured guest valuables in property safes and monitored access
- Made and confirmed reservations
- Arranged taxis and shuttle services to meet guest travel needs
- Kept rooms ready for new guests by coordinating efficient housekeeping
Cashier
Island Flower by Liana
03.2012 - 11.2014
- Balanced cash drawer at beginning and end of each shift
- Maintained clean, organized and well-stocked checkout areas
- Engaged with customers while completing cash register transactions
- Provided information to customers on products or services
- Assembled online order pickups and loaded purchases in vehicles
- Stocked store shelves and end-caps with merchandise
- Worked with customer service leaders and managers to meet customer needs
- Assisted with price markdowns and merchandise changes on shelves
- Kept customers happy by quickly processing payments and bagging purchases
- Recorded daily transactions precisely to avoid errors and keep logs accurate
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges
- Maintained accurate register totals by carefully counting and securing cash
Human Resources Clerk
Hawaiian Holding Company
01.2011 - 01.2012
- Verified hours worked and processed appropriate deductions and PTO accrual
- Coordinated new-hire orientation sessions and trained new hires on facility procedures
- Monitored and maintained file security to safeguard confidentiality
- Compiled and updated employee records in digital and physical file systems
- Fielded HR department inquiries, forwarding calls and messages to relevant personnel
- Delivered document preparation and proofreading, file management and correspondence development
- Supported HR operations with scheduling and coordinating of meetings and trainings
- Greeted visitors, answered phones and managed appointment and interview scheduling
- Oriented new employees by explaining policies, benefits and procedures
- Coordinated personnel documentation with training, grievances and performance evaluations
- Maintained positive employee relations by answering questions and offering recommendations
Education
No Degree - Liberal Arts
American Samoa Community College
Mapusaga, Ameican SamoaDiploma -
SAMOANA HIGH SCHOOL
Utulei, Ameican Samoa06.2003
Skills
- Willingness to learn
- Computer skills
- Teamwork and collaboration
- Professionalism and strong work ethic
- Social perceptiveness
- Time management
- Task prioritization
- Active listening
- Problem-solving
- Computer proficiency
- Customer relations
- Relationship building
- Call center experience
- Microsoft Excel
- Payment processing
- Filing
- Office equipment proficiency
Timeline
Patient Registration Representative
CareNow Urgent Care
03.2025 - Current
Field Enumerator
Census
01.2020 - 04.2020
Patient Access Registration
LBJ Hospital
08.2017 - 02.2023
Hotel Front Desk Clerk
Tradewind Hotel
04.2017 - 08.2017
Cashier
Island Flower by Liana
03.2012 - 11.2014
Human Resources Clerk
Hawaiian Holding Company
01.2011 - 01.2012
No Degree - Liberal Arts
American Samoa Community College
Diploma -
SAMOANA HIGH SCHOOL
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