Open To Work
Hi, I’m
ANTONIA FAAGATA-LEASIOLAGI
Patient Representative
West Jordan,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
years of professional experience
Work History
CareNow Urgent CareSouth Jordan, Utah
Patient Service Representative
03.2025 - Current
Job overview
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Filed and maintained patient records in accordance with HIPAA regulations.
LBJ Hospital
Patient Access Registration
08.2017 - 02.2023
Job overview
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Trained new Patient Access Registration, resulting in a more knowledgeable and efficient team.
- Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Imaged and scanned patient and registration documentation into electronic patient records.
Census
Field Enumerator
01.2020 - 04.2020
Job overview
- Maintained custody over forms until submitting for official counting
- Validated address information with visits to each residential structure in assigned area
- Protected individuals' sensitive and confidential information with consistent use of established surveying protocols
- Increased participation and accuracy of information by capturing interviewee attention with successful surveying strategies
- Met daily interview goals, working quickly and maintaining strong control over interviews
- Explained survey objectives and procedures to interviewees and interpreted survey questions to help interviewees' comprehension
- Asked questions in accordance with instructions to obtain various specified information
- Reached out to individuals at home, work and public locations to complete interviews
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 5 community households per day.
Tradewind Hotel
Hotel Front Desk Clerk
04.2017 - 08.2017
Job overview
- Informed guests of on-site entertainment, services and available amenities
- Offered professional first impression to guests by keeping reception area clean and neat
- Completed guest accounting functions according to established hotel procedures, processing room amenity charges and refunding deposits
- Greeted and welcomed hotel guests with energy, enthusiasm and professionalism
- Communicated with departing guests to verify delivery of superior hospitality and to record guest feedback
- Observed established policies supporting accurate record-keeping, accounting and payment handling
- Informed supervisor of escalated problems or unusual matters to promote prompt corrective action
- Assigned appropriate guest room accommodations during hotel check-in
- Kept impeccable administrative and financial records, verified transactions and updated records
- Issued room keys and escorted instructions to bellhops
- Managed reservations, check-in and check-out procedures within hotel system
- Contacted housekeeping or maintenance staff when guests reported problems
- Secured guest valuables in property safes and monitored access
- Made and confirmed reservations
- Arranged taxis and shuttle services to meet guest travel needs
- Kept rooms ready for new guests by coordinating efficient housekeeping
Island Flower by Liana
Cashier
03.2012 - 11.2014
Job overview
- Balanced cash drawer at beginning and end of each shift
- Maintained clean, organized and well-stocked checkout areas
- Engaged with customers while completing cash register transactions
- Provided information to customers on products or services
- Assembled online order pickups and loaded purchases in vehicles
- Stocked store shelves and end-caps with merchandise
- Worked with customer service leaders and managers to meet customer needs
- Assisted with price markdowns and merchandise changes on shelves
- Kept customers happy by quickly processing payments and bagging purchases
- Recorded daily transactions precisely to avoid errors and keep logs accurate
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges
- Maintained accurate register totals by carefully counting and securing cash
Hawaiian Holding Company
Human Resources Clerk
01.2011 - 01.2012
Job overview
- Verified hours worked and processed appropriate deductions and PTO accrual
- Coordinated new-hire orientation sessions and trained new hires on facility procedures
- Monitored and maintained file security to safeguard confidentiality
- Compiled and updated employee records in digital and physical file systems
- Fielded HR department inquiries, forwarding calls and messages to relevant personnel
- Delivered document preparation and proofreading, file management and correspondence development
- Supported HR operations with scheduling and coordinating of meetings and trainings
- Greeted visitors, answered phones and managed appointment and interview scheduling
- Oriented new employees by explaining policies, benefits and procedures
- Coordinated personnel documentation with training, grievances and performance evaluations
- Maintained positive employee relations by answering questions and offering recommendations
Education
American Samoa Community CollegeMapusaga, Ameican Samoa
No Degree from Liberal Arts
SAMOANA HIGH SCHOOLUtulei, Ameican Samoa
Diploma
06.2003
Skills
- Willingness to learn
- Computer skills
- Teamwork and collaboration
- Professionalism and strong work ethic
- Social perceptiveness
- Time management
- Task prioritization
- Active listening
- Problem-solving
- Computer proficiency
- Customer relations
- Relationship building
- Call center experience
- Microsoft Excel
- Payment processing
- Filing
- Office equipment proficiency
Languages
English
Full Professional
Samoan
Native or Bilingual
Timeline
Patient Service Representative
CareNow Urgent Care
03.2025 - Current
Field Enumerator
Census
01.2020 - 04.2020
Patient Access Registration
LBJ Hospital
08.2017 - 02.2023
Hotel Front Desk Clerk
Tradewind Hotel
04.2017 - 08.2017
Cashier
Island Flower by Liana
03.2012 - 11.2014
Human Resources Clerk
Hawaiian Holding Company
01.2011 - 01.2012
American Samoa Community College
No Degree from Liberal Arts
SAMOANA HIGH SCHOOL
Diploma