Antonia Frampton-Shillingford
The Bronx,NY
Summary
Goal-driven Healthcare Administration professional well-versed in billing, scheduling and managing employees to provide exceptional patient care. Highly organized and hardworking with excellent planning skills.
Overview
15
15
years of professional experience
Work History
Senior Patient Coordinator
Weill Cornell Medical Center
New York, NY
10.2021 - Current
- Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. Discuss patient’s responsibility for payments.
- Billing responsibilities such as ,charge entry, dismissing charges from work queues and self payment posting.
- Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
- Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
- Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
- Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
- Manages patient chart process to ensure that information is inputted and scanned properly.
- Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.
- Identifies areas of improvement for the front desk, schedule utilization and office flow.
- May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
- Responsible for general administrative duties, including sorting/distributing mail, maintaining physicians' clinical calendars, and scheduling.
- Assist in maintaining waiting areas in a neat and tidy condition.
Patient Coordinator- Department Of Orthopedics
Mount Sinai Hospital
New York, NY
01.2018 - 10.2019
- Greet patients via telephone and update their insurance/demographics in the practice management system
- Verify Insurance and ensure that provider is Par. Collect or retrieve referrals or insurance authorizations as required
- Communicate with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician
- Process/update HIPAA-related paperwork and other institutional forms as necessary
- Schedule patients for follow-up appointment as needed
- Provide patient with guidelines for requesting medical records, if necessary
- Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents
- May initiate reminder phones calls for next day appointments
Scheduler
NYC Council Office Of Andy King
The Bronx, NY
10.2016 - 11.2017
- Monitored and signed off on Payroll
- Conducted meetings with community leaders and organization with or without the elected official
- Managed elected officials calendar and recommended adjustments based on community needs
- Increased workflow efficiency by assigning responsibility to other staff
- Managed hearing calender's and ensured proper representation by the elected official and other community leaders.
- Answered constituent telephone calls promptly and provided sufficient assistance in a timely manner
Purchasing Assistant
Mosholu Montefiore Community Center
The Bronx, NY
12.2015 - 10.2016
- Established and managed supplier and vendor relationships
- Performed item reconciliations and evaluated procurement activities and recommended needed improvements
- Ensured compliance with company procedures and contract requirements
Customer Service Representative
Economy Handicrafts
Newark, NJ
03.2008 - 12.2015
- Liaised with customers, management and sales team to meet customer needs
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Investigated and resolved accounting, service and delivery concerns
- Purchased out of stock product and maintain inventory using POS system
Bookstore Manager
Ross University School Of Medicine
Portsmouth , Dominica
01.2004 - 03.2007
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors
- Coached new employees on administrative procedures, company policies and performance standards
Education
Bachelor Of Business Administration - Health Services Management
DeVry University
Downers Grove, IL2018
Skills
- Scheduling
- Strong presentation skills
- Patient-focused care
- Program Management
- Skilled in EIDX,IDX,Eagle,PAR8O, ZocDoc, EPIC
- Team leadership
Course Work
- Principles of Ethics Critical Thinking and Problem Solving
- Introduction to Health Services Management
- Managed Care and Health Insurance
- Health Services Finance
- Health Services Information Systems
- Statistics for Decision Making
Timeline
Senior Patient Coordinator
Weill Cornell Medical Center
10.2021 - Current
Patient Coordinator- Department Of Orthopedics
Mount Sinai Hospital
01.2018 - 10.2019
Scheduler
NYC Council Office Of Andy King
10.2016 - 11.2017
Purchasing Assistant
Mosholu Montefiore Community Center
12.2015 - 10.2016
Customer Service Representative
Economy Handicrafts
03.2008 - 12.2015
Bookstore Manager
Ross University School Of Medicine
01.2004 - 03.2007
Bachelor Of Business Administration - Health Services Management
DeVry University
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