Antonia Gambino
Howard Beach,NY
Summary
Dynamic professional with a proven track record at Wyckoff Heights Hospital, enhancing operational efficiency and customer satisfaction. Skilled in accurate data entry and complex problem-solving, I significantly improved office workflows and customer service protocols. Expert in Microsoft Office & Excel, with exceptional organizational skills, I excel in fast-paced environments, driving productivity and maintaining high standards of professionalism.
Overview
9
9
years of professional experience
Work History
Case Management Clerk Typist
Wyckoff Heights Hospital
03.2022 - Current
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
- Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
- Enhanced office efficiency by performing accurate data entry and document processing tasks.
- Prepared comprehensive reports for supervisors detailing case progress, outcomes, and future action plans.
- Continuously updated internal databases with accurate information, ensuring seamless access for all team members.
- Tracking current cases on inpatients
- setting up peer to peers for the doctor with the insurance companies.
- Creating a daily census for the case managers. Determined what patient needed a review for that day.
- receiving and making calls to the health insurances regarding any care management about the patient that was needed or needed to be corrected.
- Faxing out clerical reviews to insurance companies completed by the nurse
Manager
Keyfood Marketplace
09.2015 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Telephone Operator
Wyckoff Heights Hospital
11.2019 - 03.2022
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Enhanced satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Manager
Rose & Joe's Bakery
01.2017 - 02.2018
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
Education
Associate of Science - Health Sciences
Kingsborough Community College
Brooklyn, NY06-2025
High School Diploma -
Forest Hills High School
Forest Hills, NY06-2016
Skills
- Verbal and written communication
- Accurate data entry
- Complex Problem-solving
- Recordkeeping skills
- Proficient in (Microsoft office & Excel)
- Work prioritization
- Documentation and reporting
- Clerical support
- Typing skills
- Paperwork processing
- Telecommunications
- Emergency call support
- Excellent communication
- Organizational skills
Timeline
Case Management Clerk Typist
Wyckoff Heights Hospital
03.2022 - Current
Telephone Operator
Wyckoff Heights Hospital
11.2019 - 03.2022
Manager
Rose & Joe's Bakery
01.2017 - 02.2018
Manager
Keyfood Marketplace
09.2015 - 07.2023
Associate of Science - Health Sciences
Kingsborough Community College
High School Diploma -
Forest Hills High School
Similar Profiles
Janai Arielle GrantJanai Arielle Grant
Unit Receptionist at Wyckoff Heights HospitalUnit Receptionist at Wyckoff Heights Hospital
STACEY SASSAMAN, MD, MSSTACEY SASSAMAN, MD, MS
Obstetrics and Gynecology Resident Physician at Wyckoff Heights HospitalObstetrics and Gynecology Resident Physician at Wyckoff Heights Hospital
Theressa PaulTheressa Paul
Nurse Technican at Wyckoff Heights HospitalNurse Technican at Wyckoff Heights Hospital
Alexis MartinezAlexis Martinez
Court Monitor at Launch Trampoline ParkCourt Monitor at Launch Trampoline Park
Ashley GarciaAshley Garcia
Executive Office Manager at 1STHome Care of Ny CorpExecutive Office Manager at 1STHome Care of Ny Corp