Antonia Gantt
Glen Burnie,MD
Summary
Proven track record of excelling in fast-paced environments, utilizing exceptional sense of direction and outstanding customer service skills at FedEx Ground. Ensured timely and accurate deliveries, consistently enhancing team efficiency and customer satisfaction. Unwavering commitment to safety protocols, coupled with a friendly and positive attitude, resulted in a perfect attendance record, solidifying dedication to delivering exceptional results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Order Selector/Picker
Target Distribution Center
12.2022 - Current
- I have been employed at the Target Distribution Center in Upper Marlboro, MD as a Pallet Jack Operator
- In this role, my main responsibilities include handling freight and efficiently moving inventory throughout the warehouse while prioritizing safety
- I am committed to working safely, quickly, and efficiently to pack, load, and ship items to stores and guests
- This involves following all safety policies and procedures to ensure a secure working environment for all team members
- I utilize the Vocollect system to accurately pick orders and build pallets according to specifications, positioning them at the loading docks for shipment
- Operating the pallet jack in a safe manner is paramount to my role
- I am proficient in locating products using technology and ensuring that the correct number and type of product is loaded and shipped
- Adherence to health and safety policies, as well as quality standards, is a priority in order to uphold the highest level of service and customer satisfaction
Security Officer
Allied Universal
01.2021 - 10.2022
- As a security officer, my primary responsibility is to patrol the outside of the property using the company's vehicles and remain vigilant of any suspicious activities or persons
- I take appropriate actions to ensure the safety of the premises and its occupants
- During my patrols, I engage in frequent sitting, standing, and walking, which may be required for long periods of time
- This may also involve climbing stairs, walking up inclines, and navigating uneven terrain
- I utilize a security management system to keep track of visitors and employees entering and exiting the building
- I also serve as a door monitor and conduct person look-ups when necessary
- Additionally, I am proficient in using various software applications such as WhatsApp, Trackit, and the CCTV camera Ocularis client app
- I am experienced in operating computers and utilizing access control systems
- This includes tasks such as creating badges for visitors and employees, screening individuals, and answering phones
- Maintaining order and establishing a visible presence is an essential part of my role
- This involves regular foot and vehicle patrols to check for unsafe conditions, blocked entryways, security violations, mechanical problems, and unauthorized individuals
- I also monitor video surveillance through CCTV cameras
- Ensuring compliance with security and safety regulations is of utmost importance to me
- I diligently follow all established protocols and procedures to mitigate any potential risks or hazards
- In the event of an emergency, I am trained to effectively recommend and execute appropriate actions
- This may include sounding alarms, calling the police or fire department, or evacuating the premises
- My responsibilities also include removing trespassers or unwanted individuals from the property and promptly contacting the relevant authorities if a crime is committed or an accident occurs
- To maintain effective communication, I regularly report to my supervisors and provide them with detailed logs and incident reports
- I am committed to keeping them informed of any suspicious activities or security concerns
Delivery Driver
Amazon Contracted Delivery Partner
10.2018 - 01.2021
- My responsibilities included lifting packages weighing up to 10-60 pounds and climbing stairs while carrying packages
- I was required to make deliveries in various weather conditions, such as rain, snow, and heat
- I made frequent stops and constantly got in and out of a vehicle to deliver packages to both residential and business customers, following the directions provided
- During my time as a delivery driver, I utilized GPS and camera technology to navigate efficiently and ensure accurate deliveries
- I also assisted other delivery associates as directed by the dispatcher or site managers
- Safety was a top priority, so I operated the vehicle in a safe manner, kept it clean, and refueled as needed
- To maintain efficient delivery times, I grouped and routed deliveries according to designated areas
- I always presented myself in a neat and clean personal appearance to uphold a professional image
- When faced with customer service complaints, I handled them with the utmost professionalism, providing knowledgeable responses to maintain trust and company loyalty
- In order to minimize support calls, I proactively notified customers of any delays
- One of my main goals was to deliver exceptional customer service in all interactions
- I strived to promote customer satisfaction and maintain company loyalty through friendly and helpful interactions with customers
Food Service Worker
Prince George's County Public Schools
10.2018 - 03.2020
- In my previous role, I was responsible for various tasks related to food preparation and service
- This included preparing food items such as sandwiches, salads, soups, and beverages
- I would carefully portion and place the food servings on plates and trays according to the diet list specified on the menu card
- After the meals were served, I would collect and stack dirty dishes on a cart and return it to the kitchen
- I was also responsible for washing dishes and ensuring that the work area, tables, cabinets, and ovens were cleaned thoroughly
- Additionally, I would collect and place garbage and trash in designated containers
- Part of my responsibilities included recording the amount and types of special orders to ensure accuracy in the service provided
- I also prioritized maintaining order and cleanliness in the work areas to adhere to health codes and standards
- To deliver consistent and positive customer experiences, I enforced staff performance and service standards
- This ensured that all customers received the best possible service during their visit
- Another aspect of my role was to keep food storage and preparation equipment in good working order
- This was important for both safety and cost-efficiency purposes
- I also made sure to store perishable food items in the freezer or refrigerator to protect them from spoilage
Package Handler
FedEx Ground
09.2018 - 10.2019
- Duties and responsibilities included, but limited to; examining, labeling, measuring, weighing, scanning and sorting packages for delivery to customers in a timely and organized manner
- Assisted in loading delivery trucks with prepared packages
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Used scanners to track parcel information, condition or receipt
- Protected items by wrapping in cling film, padded moving blankets and tape
- Drove truck safely to deliver items in original condition to destination
- Notified customers of delays to decrease calls to support
- The ability to work independently as well as collaboratively
- A commitment to teamwork through relationship building, reliability and collaboration
- The ability to drive productivity through the efficient use of time and a commitment to strong results
- Excellent attendance and punctuality
Cashier
Giant Food
06.2016 - 06.2018
- The ability to repetitively bend, reach, stand, walk and lift 50lb boxes without difficulty
- The ability to work independently as well as collaboratively
- A commitment to teamwork through relationship building, reliability and collaboration
- The ability to drive productivity through the efficient use of time and a commitment to strong results
- Duties and responsibilities included, but limited to; operate cash register
- Provide superior customer service
- Sorted and organized groceries for customers
- Received and Count money
- Displays several physical attributes including; but not limited to standing and walking for long periods of time, lifting and carrying 35 pounds or more, bending, reaching, squatting or kneeling to complete tasks as needed
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services
- Accepted cash and credit card payments, issued receipts and provided change
- Verified customer identification for alcohol or tobacco purchases
Education
High school diploma -
Southeastern High School
Lakeview, FL01.2009
Skills
- Perfect attendance record
- Local Delivery
- Responsible driver
- Customer Service
- Excellent sense of direction
- Exceptional written and verbal communication skills
- Dependable and reliable
- Safety protocols
- Critical thinking
- PPE use
- Friendly, positive attitude
- Driving and transportation
- Customer Support
- Verbal Communication
- Outstanding customer service
- Cash register operation
- Cash and credit transactions
- Food service
- Licensed bartender
- Food Handling
- Delivery Driver Experience
- Security
- Security guard
- Front desk
- Sales
- CCTV
- Surveillance
- Computer Operation
- Communication skills
- Computer skills
- Order Picking
- Pallet Jack
- Freight
- Customer service
- Hospitality
- Warehouse experience
- Typing
- Guest services
- Driving
- Local routes understanding
Certification
- Maryland Guard Card
- AED Certification
- CPR Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Order Selector/Picker
Target Distribution Center
12.2022 - Current
Security Officer
Allied Universal
01.2021 - 10.2022
Delivery Driver
Amazon Contracted Delivery Partner
10.2018 - 01.2021
Food Service Worker
Prince George's County Public Schools
10.2018 - 03.2020
Package Handler
FedEx Ground
09.2018 - 10.2019
Cashier
Giant Food
06.2016 - 06.2018
High school diploma -
Southeastern High School
- Maryland Guard Card
- AED Certification
- CPR Certification
- Driver's License
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