Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
BusinessAnalyst

Antonia Glueckler

Walkersville,MD

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

5
5
years of professional experience

Work History

Permit Specialist

Mc Fence And Deck
Frederick, MD
05.2023 - Current
  • Created standard operating procedures for issuing different types of permits.
  • Ensured that all necessary documentation is complete prior to submitting applications for approval.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Assisted applicants in completing required forms for various permits.
  • Coordinated with outside agencies regarding required inspections or approvals needed before issuing a permit.
  • Performed administrative duties such as filing paperwork, responding to inquiries from customers via telephone or email.
  • Developed procedures for processing permit applications in a timely manner according to established protocols.
  • Maintained accurate records of all permits issued including expiration dates and fees paid.
  • Drafted correspondence and documents such as notices, letters, memos, contracts. pertaining to permits.
  • Tracked progress on pending permit applications using database software systems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Dog Groomer

Main Street Groomers
Walkersville, MD
05.2021 - 05.2023
  • Scheduled appointments for clients using online software programs.
  • Delivered excellent service to pet owners to drive repeat business.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Handled cash transactions accurately when accepting payment from customers.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Supervised apprentice groomers during daily operations.

Babysitter

Jenna Lupinetti
Walkersville, MD
06.2020 - 04.2021
  • Developing creative ways to encourage learning through everyday experiences.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Used organization and time management skills to multitask and keep children on set schedules.
  • Tutored children in multiple school subjects to boost educational performance.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Communicated with parents about daily activities and any concerning behaviors.

Education

High School Diploma -

Walkersville High School
Walkersville
06-2020

Some College (No Degree) - Business Administration

Frederick Community College
Frederick, MD

Skills

  • Environmental awareness
  • Research
  • Permitting
  • Permit processing
  • Construction experience
  • Zoning regulations
  • Permit acquisition
  • Document management
  • Fee handling
  • Money handling
  • Bank deposits
  • Administrative support
  • Data entry
  • Staff scheduling
  • Teamwork
  • Excellent communication
  • Problem-solving abilities
  • Organizational skills
  • Meeting preparation
  • Scheduling appointments

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Permit Specialist

Mc Fence And Deck
05.2023 - Current

Dog Groomer

Main Street Groomers
05.2021 - 05.2023

Babysitter

Jenna Lupinetti
06.2020 - 04.2021

High School Diploma -

Walkersville High School

Some College (No Degree) - Business Administration

Frederick Community College

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Antonia Glueckler