Antonia Haynes
Customer Service Representative
Spencer,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am able to manage multiple priorities with a positive attitude and am willing to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
DME representative
Apria Healthcare
07.2022 - Current
- Customer/patient correspondence, Insurance and benefits research for durable medical equipment, Delivery scheduling
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
DME representative
Intermountain Healthcare
09.2021 - 07.2022
- Customer/patient correspondence, Insurance and benefits research for durable medical equipment, Delivery scheduling
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Inside Sales/ Renewal Sales
Mitchell 1 - Snap On Tools
12.2018 - 08.2021
- Inside sales rep and account manager for the Shopkey branded diagnostic/estimating/management system
- Scheduled and completed appointments for Shopkey Pro training
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Customer Service Rep/ Customer Retention Admin/Customer Support
Mitchell 1/ Snap On
06.2015 - 12.2018
- Answered 50-100 calls a day
- Handled billing inquiries and completed payments
- Answered all questions on the product and the contract terms
- As a retention admin I would investigate the customers request to cancel (listen to the sales call, check dates, product usage amount) and send all to higher up for decision
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Experienced in MS Office and Google Suite
Education
AA - Business
Cuyamaca College
El Cajon, CASkills
- Computer literacy and skills
- Account Management
- Paperwork Processing
- Telephone Reception
- Customer Support/Customer Relations
- Technical Troubleshooting
- Account Servicing
- Product Training and Promotions
- Retention Strategies
- Sales Support
- Problem-Solving Strengths
- Pollution Prevention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
DME representative
Apria Healthcare
07.2022 - Current
DME representative
Intermountain Healthcare
09.2021 - 07.2022
Inside Sales/ Renewal Sales
Mitchell 1 - Snap On Tools
12.2018 - 08.2021
Customer Service Rep/ Customer Retention Admin/Customer Support
Mitchell 1/ Snap On
06.2015 - 12.2018
AA - Business
Cuyamaca College