Antonia Herrera

• Ensured adherence to ethical standards and compliance with CCLS and LOPD requirements.
• Served rural and underserved communities, facilitating access to justice across New Mexico's judicial districts.

Oversaw front desk operations as primary contact for clients, attorneys, and staff, ensuring effective communication.

Coordinated case assignments by tracking attorney availability across counties for timely distribution.

Processed client and operational funds, maintaining accuracy, documentation, and compliance with financial procedures.

Demonstrated expertise in processing LSRs, including data entry and routing per agency protocols.

Delivered exceptional customer service by addressing inquiries and resolving concerns respectfully.

Managed front desk operations while monitoring CCLS telephone communications.

• Demonstrate legendary customer service
• Employee coaching and motivation
• Money-handling
• Trained co-workers in process and culture
• Collaborated with fellow managers to assess training procedures
• People management
• Skills: Managing Operations and Efficiency
• People Management
• Employee Coaching and Motivation
• Providing Feedback