Antonia Hodges
Calera
Summary
Dedicated support professional with a positive and friendly demeanor, demonstrating strong administrative and customer service skills. Efficiently manages schedules, handles payments, and maintains accurate records. Skilled at evaluating and verifying large volumes of data from various sources to gain comprehensive insights into applicant backgrounds.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Social Security Administration, SSA
08.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted clients with Social Security applications, ensuring accuracy and compliance with regulations
- Conducted in-depth interviews to gather necessary documentation for claims processing
- Provided information and guidance on Social Security benefits and eligibility requirements
- Coordinated with government agencies to resolve client issues and expedite claims
Unemployment Claims Specialist
Direct Interactions
12.2022 - 05.2024
- Helped applicants understand requirements, application procedures, and legal rights.
- Answered applicants' questions about benefits and claim procedures.
- Verified employment data and personal references by reaching out to listed individuals.
- Scheduled benefits claimants for adjudication interviews to address questions of eligibility.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
Unemployment Insurance Claims Taker
Accenture
12.2019 - 12.2022
- Supported fair and transparent public assistance programs by interviewing and investigating applicants.
- Answered applicants' questions about benefits and claim procedures.
- Verified employment data and personal references by reaching out to listed individuals.
- Helped applicants understand requirements, application procedures and legal rights.
- Assisted applicants with obtaining program support or gaining assistance from outside services.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Phone Banker
Wells Fargo
01.2018 - 12.2019
- Helped customers with diverse banking needs, including opening accounts, applying for credit cards, and pursuing loans.
- Assisted bank consumers needing help with online banking transactions and accounts.
- Investigated issues concerning debit charges, deposit accounts, and loan payments.
- Resolved duplicate charges and fee issues for customers.
- Corrected problems using stop payment flags and dispute processes.
- Helped customers with diverse banking needs, including opening accounts, applying for credit cards and pursuing loans.
- Investigated issues concerning debit charges, deposit accounts and loan payments.
Education
High School diploma -
G.W Carver High School
05-2017
Skills
- Fraud analysis
- Eligibility evaluation
- Time management
- Proficient in managing multiple tasks
- Crisis management
- Innovative solution design
- Critical thinking
- Data entry
- Active listening
- Customer service
Timeline
Customer Service Representative
Social Security Administration, SSA
08.2024 - 04.2025
Unemployment Claims Specialist
Direct Interactions
12.2022 - 05.2024
Unemployment Insurance Claims Taker
Accenture
12.2019 - 12.2022
Phone Banker
Wells Fargo
01.2018 - 12.2019
High School diploma -
G.W Carver High School
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