Antonia Jenkins
Beaufort,SC
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, administrative assistant, scheduling and data entry clerk. Responsible and manages administrative healthcare tasks such as administrative tasks, patient care, strategic planning, but not limited to. Excels in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Implementing safety policies and procedures that ensure each employee is safe. Evaluate and maintain clear, accurate, timely, concise communication between supervisor and coworkers. Offer advanced computer skills in MS Office Suite and other applications/systems.
Overview
19
19
years of professional experience
Work History
Memory Care Coordinator
The Preston Health Center at The Cypress
Hilton Head, SC
01.2022 - Current
- Manage daily operations and staff management for memory care unit, ensuring compassionate and effective care for all residents
- Developed and implemented an activity program designed to enhance cognitive stimulation and enrich the quality of life for residents
- Activities focused on mental engagement, physical movement, and social interaction, contributing to improved resident satisfaction and well-being
- Coordinated with third-party service providers, clinical staff, and primary care providers to maintain a high standard of patient care, including creating care plans and conducting regular evaluations to tailor care to individual resident needs
- Supported families through education and training, assisting them in understanding dementia care processes and easing the transition into memory care
- Developed and led sessions focused on coping strategies, communication techniques, and care planning
- Created personalized care plans for each resident, assessing individual needs and collaborating with healthcare professionals to optimize care approaches
- Established protocols and training programs for staff on dementia care techniques, ensuring a safe, empathetic environment aligned with the center’s standards and state regulations
Office Manager and Scheduler
Integrity Home Care
Beaufort, SC
01.2021 - 01.2024
- Managed daily office operations and staff management, ensuring smooth workflow and operational efficiency within the home care environment
- Served as primary point of contact for staff, clients, and visitors, maintaining open lines of communication to support high-quality client care and responsive service
- Conducted hiring processes for new employees, assisting in recruitment, conducting interviews, and leading comprehensive orientation sessions to ensure new hires aligned with company values and standards
- Scheduled staff assignments to meet client needs, balancing workloads and optimizing scheduling to maximize client satisfaction and caregiver efficiency
- Implemented company policies and procedures, ensuring compliance with state and federal regulations and contributing to a consistent, safe, and respectful workplace culture
- Managed budgets and inventory of office supplies, monitoring expenses and procuring resources as needed to maintain budget targets and ensure office readiness
Resident Care Coordinator
The Pine of Hilton Head
Hilton Head, SC
01.2021 - 01.2023
- Communicated with residents and families regarding individualized care plans, ensuring transparency and addressing concerns to maintain high levels of resident satisfaction and trust
- Created and maintained staff schedules to ensure appropriate coverage and support for resident needs, maximizing staff efficiency and continuity of care
- Assisted the Wellness Director in overseeing resident wellness initiatives, supporting program development and implementing best practices in resident care
- Implemented policies and procedures that adhered to health and safety regulations, enhancing compliance and promoting a safe, consistent care environment
- Organized and audited medication carts, maintaining accurate records and conducting regular checks to ensure medication safety and accessibility
- Coordinated with third-party healthcare providers to address resident needs, fostering partnerships to enhance the overall quality of care and ensure comprehensive support
Assistant Wellness Director
The Pine of Hilton Head
Hilton Head, SC
01.2006 - 01.2021
- Conducted medication and cart audits to ensure accurate records, compliance with regulatory standards, and proper medication management
- Performed expired medication destruction following health regulations, contributing to a safe environment and reducing medication errors
- Organized medication carts and prepared for state inspection readiness, ensuring facility adherence to state guidelines
- Distribute medication and enforced proper medication cycle practices, enhancing safety and ensuring timely delivery of resident care
Education
Medical Assistant -
Technical College of the Lowcountry
01.2010
Skills
- Office Management
- Teambuilding & Supervision
- Staff Development & Training
- Interpersonal
- Leadership
- Report & Document Preparation
- Compliance and Processing
- Facilitation and Patient Care
- Collaboration
- Safety
- Records Management
- Analytic and Problem Solving
- Time Management
- Detail Oriented
- Customer Service
Certificates and Accomplishments
- Certified Dementia Practitioner
- Pharmacy Technician
- Medication Technician
- Heartfelt Connection Trainer
Timeline
Memory Care Coordinator
The Preston Health Center at The Cypress
01.2022 - Current
Office Manager and Scheduler
Integrity Home Care
01.2021 - 01.2024
Resident Care Coordinator
The Pine of Hilton Head
01.2021 - 01.2023
Assistant Wellness Director
The Pine of Hilton Head
01.2006 - 01.2021
Medical Assistant -
Technical College of the Lowcountry
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