Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

ANTONIA KATSILIANOS

West Boylston,US

Summary

Dynamic customer service professional with over 11 years of experience in driving customer satisfaction and enhancing team performance. Expertise in employee training, cash handling, and problem-solving, complemented by a proven track record of maintaining accuracy and trust in financial transactions. Dedicated to creating a welcoming and organized environment while leveraging proficiency in POS systems and inventory management to ensure seamless operations.

Overview

9
9
years of professional experience

Work History

Client care specialist

Herb Chambers BMW of Sundbury
03.2023 - Current
  • Coordinate with sales and service teams, streamlining communication and improving efficiency.
  • Utilize CRM tools to track client interactions, ensuring accurate data and timely follow-ups.
  • Identify client needs, providing tailored solutions.
  • Contribute to team goals, supporting a collaborative environment with measurable outcomes.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.

Receptionist

Herb Chambers BMW of Sundbury
05.2024 - 03.2025
  • Managed front desk operations, enhancing client satisfaction and communication efficiency.
  • Coordinated appointment scheduling, resulting in improved service flow and reduced wait times.
  • Handled customer inquiries, providing timely and accurate information to boost client trust.
  • Maintained organized records, supporting seamless administrative processes and data retrieval.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.

Assistant Manager

Auburn Town Pizza
02.2019 - 05.2024
  • Process transactions, maintain cash accuracy, train staff for team efficiency improvement.
  • Resolve complaints, implement solutions, enhance customer satisfaction through effective service.
  • Assist with refunds, ensure fair interactions, maintain customer trust.
  • Keep store clean and organized, create welcoming environment for customers.

RESTAURANT SERVER/ HOSTESS

Valley Dinner
08.2016 - 02.2019
  • Welcomed guests, managed seating, and addressed special requests to enhance dining experience.
  • Optimized guest flow, minimizing wait times and boosting satisfaction levels.
  • Handled transactions with accuracy using POS for a smooth payment process.
  • Coordinated seating for large groups, ensuring efficient space utilization.
  • Monitored dining area, resolved issues quickly, and maintained guest satisfaction.

Education

General Studies

Naugatuck Valley Community College
Waterbury, CT
01.2018

High School Diploma - undefined

3rd General High School of Kerkira
06.2014

Skills

  • Customer Service
  • Currency processing
  • POS software proficiency
  • Employee Training
  • Telephone Management
  • Problem Solving
  • Team Collaboration
  • Time Management
  • Data Entry
  • Organizational Skills
  • Multitasking
  • Customer Retention

LANGUAGES

Greek
English

Timeline

Receptionist

Herb Chambers BMW of Sundbury
05.2024 - 03.2025

Client care specialist

Herb Chambers BMW of Sundbury
03.2023 - Current

Assistant Manager

Auburn Town Pizza
02.2019 - 05.2024

RESTAURANT SERVER/ HOSTESS

Valley Dinner
08.2016 - 02.2019

High School Diploma - undefined

3rd General High School of Kerkira

General Studies

Naugatuck Valley Community College

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