Antonia Leyba
Wheat Ridge,CO
Summary
Handle all types of customer service requirements in fast paced environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 40+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Writer
Denver's Quality Automotive
01.2024 - 06.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Logged work orders and change orders into shop database to track job status.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
Operations Administrator
Designscapes Colorado
06.2023 - 12.2023
- Managed fleet registration and renewal for over 300 pieces of equipment ranging in light duty vehicles, trailers, SMM registration
- Assisted Operations Manager with digitally recording company records regarding Safety and Risk Management and Workers Compensation cases.
Title Manager
Lending Arts
02.2023 - 05.2023
- Process all legal documents to record liens and transfer of ownership for vehicle refinancing
- Maintain relationships with banks
- Attend weekly meetings to discuss outstanding issues
- Receive, record and process all incoming mail.
- Examined and verified 40 titles weekly.
- Conducted thorough title examinations, identifying potential risks and discrepancies that could impact property ownership rights.
- Established strong relationships with industry partners such as real estate agents, lenders, and attorneys to facilitate seamless collaboration on transactions.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Calculated and remitted state sales tax, service, and other charges.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
Title and License Manager
Fluid Truck
05.2021 - 01.2023
- Managed, trained and developed a team of 7 employees, local and international
- Responsible for all title, license and registration for 7,800 vehicles nationwide
- Annually reconciled registration costs of over $4 million
- Created and implemented processes and procedures for the title and license department
- Worked closely with project managers to build a functioning department
- Reported all issues for the internal database, worked with all parties until issues were resolved.
Title Clerk
Medved Autoplex
10.2020 - 05.2021
- An active member of the title team that processed titles for 6 dealerships
- Prepare and submit title documents and tax payments for all vehicle purchases
- Work closely with DMV offices
- Work with multiple departments within the automotive industry.
Title Specialist
Planet Automotive
01.2018 - 09.2020
- Exclusively managed the title desk for two dealerships, Planet Honda and Planet Hyundai
- Prepared and submitted title documents and tax payments for cash, finance and leased vehicles for three dealerships
- Handled all calls, emails and chat communication for customers regarding their vehicle title paperwork
- Built and maintained relationship with Motor Vehicle Division across the country.
- Examined and verified 60+ titles weekly.
Education
High School Diploma -
Abraham Lincoln High School
Denver, CO 2000
Skills
- Business Development
- Time Management
- Strong Organization
- Teamwork and Collaboration
- Customer Relations
- Administrative and Office Support
Certification
Colorado Notary, 06/01/23 - 06/01/27
Personal Information
Title: Title Specialist | Notary | Global Leadership | Process Development
Community Service
- PTO Member Friends of Stevens, 09/01/19 - Present, PTO President, 05/01/22 - Present. Assist with organizing, running and completing fundraisers for a Title 1 public school. Create and review a budget for our non-profit PTO. Help to create a community of volunteers to help raise funds, organize school functions for students, families and staff.
- RMSER, 09/01/17 - 12/01/19, Policy Council Chairwoman, Policy Council Chairwoman for the largest Head Start provider in Region 8. Conduct and run board meetings for parents from 28 locations throughout The State of Colorado Discuss and approve policy changes that affected 28 head start locations Discuss, approve or deny new hires, promotions and terminations for 28 head start locations Discuss and review financial, educational and enrollment reports
Timeline
Service Writer
Denver's Quality Automotive
01.2024 - 06.2024
Operations Administrator
Designscapes Colorado
06.2023 - 12.2023
Title Manager
Lending Arts
02.2023 - 05.2023
Title and License Manager
Fluid Truck
05.2021 - 01.2023
Title Clerk
Medved Autoplex
10.2020 - 05.2021
Title Specialist
Planet Automotive
01.2018 - 09.2020
High School Diploma -
Abraham Lincoln High School
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