Antonia Manzano
Rio Grande City,TX
Summary
Dynamic Call Center Representative with proven problem-solving skills at Maximus Call Center, adept at enhancing customer satisfaction through effective issue resolution. Mastered multiple software systems to streamline operations, ensuring high-quality service delivery. Strong background in customer support and data entry, committed to exceeding client expectations and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Maximus Call Center
02.2023 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Center Representative
Senture
05.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
Cashier
Murphy USA
03.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Stars Drive Inn
08.2016 - 03.2017
- Place food/take orders
- Customer service
- clean up
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Marble Slab Creamery
02.2016 - 05.2016
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- take customer orders
- serve
- clean
Education
Triumph Public High School
San Benito06-2019
No Degree - Certified Clinical Medical Assistant
National Health Career Association
San Benito, TX06-2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
Maximus Call Center
02.2023 - 12.2023
Call Center Representative
Senture
05.2021 - 12.2022
Cashier
Murphy USA
03.2021 - 05.2021
Cashier
Stars Drive Inn
08.2016 - 03.2017
Cashier
Marble Slab Creamery
02.2016 - 05.2016
Triumph Public High School
No Degree - Certified Clinical Medical Assistant
National Health Career Association
Similar Profiles
Nikki SmithNikki Smith
Customer Service Representative at Maximus Call CenterCustomer Service Representative at Maximus Call Center
Tabitha VaizTabitha Vaiz
Enrollment Broker at Maximus Call CenterEnrollment Broker at Maximus Call Center
Edith SalazarEdith Salazar
Bilingual DUAL CSR at Maximus Call CenterBilingual DUAL CSR at Maximus Call Center
Leigh CutrerLeigh Cutrer
Manager at Maximus Call Center (1-800-Medicare)Manager at Maximus Call Center (1-800-Medicare)
Melinda RamonMelinda Ramon
Texas Worker III at Texas Health and Human Service CommissionTexas Worker III at Texas Health and Human Service Commission