Antonia Marinoni
Houston,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Sales Associate
FinishLine
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Generated new sales leads to achieve and exceed monthly sales goals.
Medical Scribe
ScribeMD
05.2021 - 08.2021
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Accepted dictated notes and produced professional documents with outlined information.
- Collected required documents to prepare discharge and release summaries of patients.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Expertly transcribed medical reports for variety of physicians in hospital setting.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
Bank Teller
Prosperity Bank
03.2021 - 08.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Logged cashier's checks and other transactions to maintain accurate account records.
Student Brand Ambassador
Texas Tech University
01.2021 - 05.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about Texas Tech University.
- Participation in numerous University and College-related recruitment events.
- Attendance at College and Career Fairs on and off campus. Included visits to area High Schools.
- Travel to regional Raider Roadshows.
- Development and implementation of new and creative recruitment and student outreach initiatives.
- Committing time to community service on campus and around the Lubbock community.
- Frequent communication and teamwork with other Ambassadors as well as Arts & Sciences faculty and staff.
- Set up and broke down promotional booths and tents and talked to potential students for successful promotional events.
Education
Bachelor of Science - Public Health
University of Houston
Houston, TX06.2025
High School Diploma -
Nimitz High School
Houston, TX06.2019
Skills
- Complex Problem-Solving
- Presentations and Demonstrations
- Strategic Planning
- Meeting Deadlines
- Verbal and Written Communication
- Customer Service
- Microsoft Access
- Multitasking Strengths
- Policy and Procedure Adherence
- Reading Comprehension Skills
- Listening Skills
- Excellent People Skills
- Hospitality and Accommodation
- Time Management
- Verbal Communication
Timeline
Sales Associate
FinishLine
09.2022 - Current
Medical Scribe
ScribeMD
05.2021 - 08.2021
Bank Teller
Prosperity Bank
03.2021 - 08.2021
Student Brand Ambassador
Texas Tech University
01.2021 - 05.2021
Bachelor of Science - Public Health
University of Houston
High School Diploma -
Nimitz High School