Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonia Martinez

Carlsbad,NM

Summary

Dynamic professional with proven expertise in optimizing operations for Agave Transportation, blending hard skills like cash handling with string organizational abilities to enhance team efficiency. Excelled in roles from Dispatch Assistant to Human Resource Administrative Assistant, significantly contributing to streamlined processes and improved driver utilization.

Overview

3
3
years of professional experience

Work History

Human Resource Administrative Assistant

Agave Transportation Services, Inc
2024.01 - Current

•Performed duties related to the operations of the human resource department

• Answers and directs departmental phone calls

• Receives and distributes office mail

• Schedules and organizes appointments; takes minutes during departmental meetings

• Proofreads and types documents and correspondence produced by department Processes required paperwork for employee transfers, changes in job classification, salary increases, and other related employment matters

• May assist with preparation of human resource reports such as attendance, new hire, and turnover reports

• Oversee the Orientation process

• Explains insurance benefits and ensures company is staying in compliance with proper documentation

• Prepares purchase orders for human resource office

• Performs other related duties as assigned.

Dispatch Assitant

Agave Transportation Services, Inc
2023.04 - 2024.01

• Oversee all driver field activities and staff by utilizing companies GPS systems to ensure driver utilization is maximized

• Track all dispatched drivers throughout their tasks to ensure no delays to or from customer locations

• Complete a dispatch log to document all dispatches on a given day

• Collect all Permit Books and Truck Keys from Drivers as they arrive from the field to ensure all documentation is current and accounted for

• Collect DVIR from any drivers as they arrive to ensure any mechanical issues are reported to both Dispatch and Maintenance to ensure a timely repair

• Review driver schedules against shift notes to ensure all drivers scheduled to work are accounted for and are on time

• Save all customer and vendor locations in Verizon GPS system to ensure all reports are accurate for payroll and billing Communicate as drivers are approaching their time limit to ensure work will be completed or if a relief will need to be coordinated

• Assure drivers are assigned to their correct truck in the Verizon GPS system

• Monitor driver hours to ensure all drivers are being rotated properly.

Babysitting/Nany

On My Own
2022.09 - 2023.04

• Built trust through open communication with both children and their parents

• Exhibited patience and understanding when dealing with difficult behaviors from children

• Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts

• Took children for walks or played in park, maximizing time spent outdoors

• Tended to general needs of children while supervising and enforcing safety in day-to-day activities

• Followed instructions from parents regarding discipline strategies or special needs of the child and children

• Worked with children to tidy up play area and bedrooms, encouraging neat and clean environment.

Cashier/Customer Service Representative

Wingstop
2022.08 - 2022.09

• Always promoting our wings

• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows

•Greeted customers promptly and took orders to keep flow of traffic moving.

•Demonstrated excellent customer service skills while interacting with customers in a friendly manner

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning

•Handled customer complaints and inquiries in a courteous and efficient manner

•Did a little bit of expo where we call order out to customers and double-checked their orders to make sure everything was correct

Customer Service Associate

Walgreens
2021.08 - 2022.08

• Helped ring up customers at the register

• Helped with stocking and unloading

• Helped customers with anything needed around the store

•Checked prices for any item that was unmarked for customers as well as making sure it was the correct price for certain things

• Was also part in helping the photo department in assembling their pictures and canvas and pretty much anything that belonged in photos

• Was also part in doing resets for the store, meaning would change prices on every single item as well as changing the bays.

Education

No Degree - Phlebotomy Student

Southeast New Mexico College
Carlsbad, NM
08.2024

High School Diploma -

Carlsbad High School
Carlsbad, NM
05.2023

Skills

  • Customer Service
  • Cashiering
  • Retail Sales
  • Merchandising
  • Babysitting
  • Maintaining files
  • Data Entry

Timeline

Human Resource Administrative Assistant

Agave Transportation Services, Inc
2024.01 - Current

Dispatch Assitant

Agave Transportation Services, Inc
2023.04 - 2024.01

Babysitting/Nany

On My Own
2022.09 - 2023.04

Cashier/Customer Service Representative

Wingstop
2022.08 - 2022.09

Customer Service Associate

Walgreens
2021.08 - 2022.08

No Degree - Phlebotomy Student

Southeast New Mexico College

High School Diploma -

Carlsbad High School
Antonia Martinez