ANTONIA MARTINEZ
Tinton Falls,NJ
Summary
Dynamic Teller Supervisor at PNC Bank with a proven track record in employee training and development, enhancing customer satisfaction, and implementing innovative cost-reduction strategies. Skilled in accounting practices and relationship management, I excel in problem-solving and team leadership, driving operational efficiency and fostering a collaborative work environment.
Overview
25
25
years of professional experience
Work History
Teller Supervisor
PNC BANK
12.2021 - Current
- Trained and coached new tellers through peer partner programs to enhance skills.
- Resolved customer complaints efficiently while maintaining high service levels.
- Supervised daily operations of teller staff, ensuring compliance with bank policies.
- Monitored and balanced cash drawers at shift end to maintain accuracy.
- Conducted performance reviews, delivering constructive feedback for professional growth.
- Reviewed suspicious activity reports from tellers, promptly reporting violations.
- Promoted teamwork and continuous improvement initiatives among teller staff.
- Ensured adherence to security protocols, including identification verification.
ACCOUNTING SPECIALIST
UNITED TELETECH FINANCIAL FCU
Tinton Falls, USA
01.2001 - 01.2021
- Performed daily and monthly journal entries and general ledger balancing.
- Processed month end Amortizations.
- Supported with month-end and year-end close processes.
- Processed daily and month end debit/credit card settlements.
- Performed general ledger accounts reconciliation.
- Prepared and processed Payroll report entries.
- Processed and balanced A/R and A/P.
- Provided with backup support on daily ACH transaction entries.
- Prepared monthly A/P and reports.
- Tracked tax payments and compile information for tax filing.
- Performed quarterly Peer Analysis Report.
- Approved and processed incoming and outgoing wire transfer requests.
- Obtained approval to satisfy vendor invoices.
- Prepared, fulfilled and distributed check payments.
- Assembled financial data for audits.
Education
Bachelor Degree - Business Administration, Major in Accounting
University of Puerto Rico
Skills
- Accounting expertise
- Employee training and development
- Problem solving
- Relationship management
- Goal setting
- Customer service excellence
- Microsoft Office proficiency
- Team leadership
- Excel analysis
- Management strategies
- Bilingual communication
- Coaching techniques
- Critical thinking
- Collaborative teamwork
- Time management
- Team building
References
Available upon request
Professional Development
- Lean Management
- Dale Carnegie Trainings
- Cyber Security Intro
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Teller Supervisor
PNC BANK
12.2021 - Current
ACCOUNTING SPECIALIST
UNITED TELETECH FINANCIAL FCU
01.2001 - 01.2021
Bachelor Degree - Business Administration, Major in Accounting
University of Puerto Rico
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