Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Antonia Matos-Kruck

College Station,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Social Media Coordinator

Up The Bar Educational Achievement
09.2018 - 08.2024
  • Created social media content with consistent content and tone.
  • Increased customer engagement through social media.
  • Wrote social media content to increase engagement with customers.
  • Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
  • Evaluated monthly performance statistics and used data to inform future strategies.

Paraprofessional

Bound Brook School District
04.2024 - 06.2024
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch or recess, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Teaching Assistant

The Goddard School For Early Childhood Development
10.2023 - 01.2024
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom management strategies for maintaining an orderly, safe, and nurturing learning environment.
  • Improved child safety by diligently monitoring the daycare environment and addressing potential hazards.

Stylist

David’s Bridal
02.2023 - 07.2023
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Proposed accessories to complete outfits and complement clothing choices.
  • Selected clothes that flattered individual body types and capitalized on current trends.
  • Performed personal shopping functions on behalf of customers.
  • Met with clients to determine style requirements and budget.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.

Customer Service Associate

Victoria's Secret & PINK
05.2021 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

Education

Bachelor of Applied Arts And Science - Sociology

Rutgers, The State University of New Jersey
New Brunswick, NJ
12.2024

High School Diploma -

Roxbury High School
Succasunna, NJ
06.2020

Skills

  • Social Media Expertise
  • Social Content Planning
  • Patience and Empathy
  • Child Supervision
  • Emotional development
  • Interpersonal Relationships
  • Presenting Solutions
  • Complex Problem-Solving
  • Calm and Professional Under Pressure
  • Spanish Speaking
  • Activity Supervision

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Paraprofessional

Bound Brook School District
04.2024 - 06.2024

Teaching Assistant

The Goddard School For Early Childhood Development
10.2023 - 01.2024

Stylist

David’s Bridal
02.2023 - 07.2023

Customer Service Associate

Victoria's Secret & PINK
05.2021 - 12.2021

Social Media Coordinator

Up The Bar Educational Achievement
09.2018 - 08.2024

Bachelor of Applied Arts And Science - Sociology

Rutgers, The State University of New Jersey

High School Diploma -

Roxbury High School

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Antonia Matos-Kruck