Hi, I’m
Antonia Matthaeus
B2B Customer Service - Mfg.
Chandler,AZ
Summary
Proven B2B Customer Care Representative at Arizona Custom Blends, adept in relationship building and problem-solving, enhanced customer retention significantly. Leveraged excellent communication and analytical thinking to streamline processes and improve team efficiency. As Owner of Artistic Aquariums, Inc., drove repeat business through exceptional service and efficient operations. Skilled in conflict resolution and project tracking, consistently prioritizing customer satisfaction and team collaboration.
Overview
21
years of professional experience
Work History
Arizona Custom Blends
B2B Customer Care Representative
10.2020 - Current
Job overview
- Managed multiple accounts simultaneously with attention to detail while prioritizing urgent tasks according to importance or complexity level.
- Boosted overall customer experience by upholding company policies while offering flexible solutions tailored to individual client requirements and needs.
- Expedited issue resolution times by thoroughly documenting customer interactions and collaborating with cross-functional teams to address complex problems.
- Conducted regular follow-up calls with clients to ensure their ongoing satisfaction with projects or services and proactively identify any potential issues before they escalate.
- Streamlined internal processes for improved efficiency and team collaboration.
- Enhanced team efficiency through effective project management and communication skills.
- Ability to apply critical thinking for increased efficiency and timely completion.
- Strengthened client relationships through effective communication and project management skills.
- Streamlined processes for quicker issue resolution, resulting in higher customer retention rates.
- Improved customer retention with consistent follow-up communications, tailored to each individual customer..
- Enhanced customer retention through proactive communication and personalized account management.
- Contributed to higher customer retention rates by consistently delivering exceptional service experiences.
- Developed strong relationships with clients, resulting in increased customer retention and loyalty.
- Increased customer retention through excellent communication and relationship-building skills.
Artistic Aquariums, Inc.
Owner
08.2003 - 09.2020
Job overview
- Assisted in day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Cortland Jr. Sr. High School, Cortland, NY
1998
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Continuous Improvement
- Adaptability
- Written Communication
- Project tracking
- Work flow planning
- Processes and procedures
- Customer Relationship Management
- Creative Thinking
- Conflict Resolution
Timeline
B2B Customer Care Representative
Arizona Custom Blends
10.2020 - Current
Owner
Artistic Aquariums, Inc.
08.2003 - 09.2020
Cortland Jr. Sr. High School
Similar Profiles
MARIA LopezMARIA Lopez
Customer Service Representative at Arizona Custom Blends ManufacturingCustomer Service Representative at Arizona Custom Blends Manufacturing
Sushma DevarasettySushma Devarasetty
Data Entry at Arizona Custom BlendsData Entry at Arizona Custom Blends
Eric CareyEric Carey
Commercial Plumber at Custom Plumbing Of ArizonaCommercial Plumber at Custom Plumbing Of Arizona