Antonia Morales
Snellville,GA
Summary
Adept at enhancing customer experiences and training teams, my occupancy at Chick-fil-A and Publix showcases a blend of critical thinking and professionalism. Mastering sales expertise and problem-solving, I resolved customer issues, ensuring satisfaction and loyalty. My approach prioritizes continuous improvement and adaptability, reflecting a commitment to excellence. Motivated team player, experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations, while being able to quickly and effectively resolve customer complaints. Possesses communication, organizational, and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
6
6
years of professional experience
Work History
FOH and BOH Team Trainer
Chick-fil-A Restaurants
Stone Mountain, USA
05.2019 - Current
- Developed and implemented training programs to enhance the knowledge and skills of team members.
- Maintained accurate records of employee progress throughout the duration of each program cycle.
- Collaborated with management to periodically review and update training program objectives.
- Ensured strict adherence to food safety regulations and protocols in daily operations.
- Provide top-notch customer service by addressing inquiries and concerns promptly and professionally.
- Demonstrated extensive menu knowledge to make recommendations and accommodate guests preferences.
Customer Service Staff Member
Publix
Lilburn, USA
08.2023 - 03.2025
- Demonstrated effective problem-solving skills when resolving customer complaints or issues.
- Answered incoming phone calls in a timely manner, providing information about products and services offered.
- Handled escalated calls from dissatisfied customers with empathy and professionalism.
- Processed returns, refunds, exchanges quickly while maintaining a positive attitude towards customers.
- Developed strong relationships with customers, ensuring their satisfaction and loyalty.
- Trained new staff members on proper customer service procedures and protocols.
- Managed cash handling procedures with accuracy and efficiency.
Education
Ph.D. - Forensic Psychology
Georgia Gwinnett College
Lawrenceville, GA01-2024
Skills
- Multitasking
- Time management
- professionalism
- Adaptability
- Sales expertise
- Problem solving
- Critical thinking
- Mentoring
- Continuous improvement
Languages
Spanish, Fluent
Timeline
Customer Service Staff Member
Publix
08.2023 - 03.2025
FOH and BOH Team Trainer
Chick-fil-A Restaurants
05.2019 - Current
Ph.D. - Forensic Psychology
Georgia Gwinnett College
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