Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic

Antonia Morris

Roselle Park,NJ

Summary

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

16
16
years of professional experience

Work History

Sales Consultant

Bergdorf Goodman
New York, NY
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maintained organized, presentable merchandise to drive continuous sales.

Sales Associate

Charles Tyrwhitt
46th And Madison Avenue, NYC
08.2017 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed and implemented sales strategies to increase profits.

Scanning Operator

FedEx:Ground
Metuchen, NJ
08.2020 - 05.2021
  • Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
  • Utilized work order and job instructions to identify necessary materials and quantity requirements.
  • Documented finished work to keep supervisors informed of production activities.
  • Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
  • Prepared and processed papers for use in scanning, microfilming and microfiche.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Sales Representative

Brooks Brothers
1270 Avenue of Americas
07.2005 - 08.2017
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and implemented sales strategies to increase profits.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School -

Juan Martin De Puyrredon
Argentina

PSYCHOLOGY

John F. Kennedy
Argentina
1992

Skills

  • Specialist Procedures
  • Sales Activities
  • Social Networks
  • Sales and Marketing
  • Sales Expertise
  • Customer Engagement

Timeline

Scanning Operator

FedEx:Ground
08.2020 - 05.2021

Sales Associate

Charles Tyrwhitt
08.2017 - 10.2018

Sales Representative

Brooks Brothers
07.2005 - 08.2017

Sales Consultant

Bergdorf Goodman

High School -

Juan Martin De Puyrredon

PSYCHOLOGY

John F. Kennedy

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Antonia Morris