Antonia Nelson (CGSP)
Washington,DC
Summary
Proven professional with a track record of enhancing customer service and guest services through exceptional interpersonal communication and problem-solving abilities. Excelled in team collaboration and organizational skills, significantly improving operational efficiency. Skilled in multitasking and adaptability, consistently recognized for outstanding service delivery and relationship building.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Guest Service Professional
Department of Education Services
Washington, DC
07.2023 - 09.2023
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Facilitated training sessions for new employees on company policies and procedures.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Collaborated with other staff members to provide excellent customer service experiences for all patrons.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided friendly and efficient customer service, including greeting customers upon arrival and handling inquiries.
- Built relationships with customers by providing knowledgeable and courteous assistance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Front Line Cashier
Modern Market Eatery LLC
Washington , DC
03.2020 - 01.2021
- Greet customers in person and via telephone, and further assist with their needs.
- Count the cashier drawer before and after the shift to ensure that the cash drawer amount and sales were correct for the day.
- Assist customers with questions about sales, food allergens, the menu, and more.
- Wipe tables, chairs, countertops, and the cashier station with sanitation buckets every 3 hours. Refill sanitation buckets.
- Wipe windows, mop floors, clean bathrooms, and sweep the floors of the establishment.
- Clean the coffee pot, and brew fresh coffee at the beginning and end of each shift, and bake a variety of cookies and other goods fresh every morning; then wrap and label them for customers.
- Take customers' orders, repeat the order back to the customer, assign a customer buzzer after each order, and tender cash or electronic payments.
- Help team members, shift leaders, and managers with FOH and BOH duties when needed.
- Help assist with online food orders, to-go orders, and dine-in orders and customers
Back Office Assistant
Professional Tax Service
Washington, DC
01.2019 - 04.2020
- Organize tax files, documents, and audits in alphabetical order on shelves and cabinets.
- Greet and assist customers, and help with any questions until the Tax Representative is able to service the customer.
- Ensure the waiting area, tables, lobby, bathrooms, floors, and windows are all presentable for guests and business.
- Locate and retrieve tax documents on shelves and in file cabinets for the Tax Representative to better assist customers more efficiently and accordingly.
- Clean and organize the back of the office, stock printing paper, shred old confidential files and papers, refill the printing/fax machine with printing paper, and bring printed documents to the Tax Representative when needed.
- Vacuum back and front of office, dust and wipe windows to ensure welcoming business and business front for guests and workers
Education
Certified Guest Service Professional - Hospitality
American Hotel & Lodging Association
Washington,DC08-2023
Some College (No Degree) - Nursing
University of District of Columbia
Washington, DC Some College (No Degree) - Information Technology (Helpdesk)
Career Technical Institute (CTI)
Washington, DCSome College (No Degree) - Information And Communication Technology
Career Technical Institute (CTI)
Washington, DCSkills
- Adaptability
- Active listening
- Interpersonal communication
- Idea development and brainstorming
- Task prioritization
- Teamwork and collaboration
- Self motivation
- Adaptability and flexibility
- Goal setting
- Excellent communication
- Continuous improvement
- Multitasking capacity
- Multitasking
- Analytical thinking
- Problem-solving abilities
- Organizational skills
- Decision-making
- Time management
- Effective communication
- Attention to detail
- Relationship building
- Professional demeanor
- Written communication
- Inventory management
Certification
- Certificate Number: 491aee16-e205-4e36-a536-2c301fbd5572
- Issue Date: August 4, 2023
Languages
Patwah
Limited
English
Native/ Bilingual
References
References available upon request.
Timeline
Certified Guest Service Professional
Department of Education Services
07.2023 - 09.2023
Front Line Cashier
Modern Market Eatery LLC
03.2020 - 01.2021
Back Office Assistant
Professional Tax Service
01.2019 - 04.2020
Certified Guest Service Professional - Hospitality
American Hotel & Lodging Association
Some College (No Degree) - Nursing
University of District of Columbia
Some College (No Degree) - Information Technology (Helpdesk)
Career Technical Institute (CTI)
Some College (No Degree) - Information And Communication Technology
Career Technical Institute (CTI)