Antonia Nious
Frisco,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Complaint Handling
American First Finance
09.2018 - Current
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Assisted with complaint gap analyses and risk assessments.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
Wafer Fab Specialist
Texas Instruments
07.2017 - 08.2018
- Managed equipment loading and unloading and moved finished work to stations for further processing.
- Maintained and verified processing, production and inspection information reports.
- Controlled processing cycles and monitored machinery in operation to spot problems.
- Studied work orders, instructions, formulas and processing charts to determine specifications and sequence of operations.
- Collaborated with operations team to implement robust process control and support production processes.
- Monitored semiconductor operations and adjusted controls of processing machines and equipment to produce compositions with specific electronic properties.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX05.2012
Skills
- Needs Assessment
- Regulatory Compliance
- Account Management
- Quality Control
- Customer Service
- De-Escalation Techniques
- Call Documentation
Timeline
Customer Complaint Handling
American First Finance
09.2018 - Current
Wafer Fab Specialist
Texas Instruments
07.2017 - 08.2018
High School Diploma -
West Mesquite High School