Antonia Norris
Vancouver,WA
Summary
Dedicated and reliable Certified Nursing Assistant with 30 years of experience in leadership, trauma, critical, behavioral, and hospice care within hospital settings. Expertise in assisting with technical nursing treatments, supporting diagnostic procedures, and maintaining accurate patient records. Proven ability to thrive in high-pressure environments while effectively managing critical and traumatic situations. Committed to providing compassionate care and treating every patient with the respect and attention of a family member, fostering a rewarding and impactful healthcare career.
Overview
30
30
years of professional experience
Work History
Certified Nursing Assistant, Med. Aide, Med. Tech
DSHS/ Consumer Direct Care Network Washington
12.2021 - 10.2025
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs as delegated under CNA license.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration under delegated CNA license.
Med. Tech./Med Aide
Assisted Living Facility
07.2025 - 09.2025
- Ordering medications including Narcotics.
- Maintaining Audits to Med. Carts
- Managed Hospice Care and Protocols.
- Wound Care Management
- Assisted healthcare professionals with patient care and daily activities, enhancing overall patient experience.
- Maintained accurate medical records and documentation, ensuring compliance with health regulations and standards.
- Coordinated patient appointments and follow-ups, streamlining scheduling processes for improved efficiency.
- Trained new staff on operational procedures and safety protocols, fostering a knowledgeable team environment.
Team Lead/ House Manager
Sherwood of Belamour
06.2024 - 07.2025
- Ordered medications and updated prescritions.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Ordered all medical supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Provided training and mentorship to new household staff, enhancing team performance.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
Certified Nursing Assistant
PeaceHealth Southwest Medical Center (Dayshift)
06.2016 - 08.2018
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Was in charge of monitoring fluid outputs, recording results, and collecting specimens for testing
- Followed and enforced safety protocols to protect patients and workers
- Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices
- Evaluated patients' vital signs, documenting all pertinent data and noting any significant changes to report to charge Nurse or Physicians and Surgeons
- Worked with clients who had respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy, among other diagnoses
- Worked in the areas of ICU, CCU, Trauma, Behavioral, Hospice and CVICU units
- Experienced in Care management and the qualifications of explanation of insurance knowledge.
Certified Nursing Assistant
Maxim Health (Salem Corrections)
04.2016 - 08.2016
- Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans
- Kept track of the patients' reactions after administering medications and IV therapies per RN delegation
- Took notes and impressions of the body actions among inmates and those that have mental disorders.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Certified Nursing Assistant
Athena Home Care Services (dayshift)
03.2016 - 07.2016
- Assisted clients with ADLs in their own home and administered medications and maintained a safe environment.
- Consulted with family members and physicians on care of clients.
- Responded to patients' physical, emotional, and developmental needs in appropriate manner.
Certified Nursing Assistant
Southwest Washington Medical Center (NOC)
05.2006 - 10.2012
- Worked with healthcare teams to create, implement, and change individualized care plans
- Have been in charge of training CNA's on proper open heart procedures and medication administration after the RN has given
- Observed and participated in different types of procedures whether it being surgeries or ICU/ Trauma procedures
- Delegated CNA regarding triaged all incoming patients and assessed the severity of their injuries and illnesses
- Acted quickly in situations that threatened the unit's safety and security, implementing crisis prevention interventions to control and de-escalate the situation
- Used the EMR system to update patient records, transmit delegated prescriptions, and delegated transfer files
- Was in charge of patient care from admission to discharge, including patient assessments, care planning, health education, and discharge support, in order to provide comprehensive care to over 12-15 patients on a daily basis as a delegated CNA
- Conducted ongoing monitoring and evaluations of behaviors and conditions, as well as providing current information to clinical supervisors.
Certified Nursing Assistant
Hampton Alzheimer's (NOC shift)
06.2000 - 05.2006
- Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals.
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Used mobility devices and merrie walker equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms under the delegated tasks of a CNA.
- Is a constant advocate for the welfare, rights, and needs of patients.
- Followed and enforced safety protocols to protect patients and workers
- Was in charge of monitoring fluid outputs, recording results, and collecting specimens for testing.
Caregiver
Fort Vancouver Alzheimer's
06.1999 - 08.2001
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Caregiver
Park Lido Assisted Living
08.2000 - 10.2000
- Provided compassionate care and support to clients, enhancing their quality of life.
- Assisted with daily living activities, ensuring safety and comfort for all clients.
- Developed and maintained trusting relationships with clients and their families.
- Implemented individualized care plans tailored to specific client needs.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Sales Manager
Mervyn's Department Store
05.1997 - 07.2000
- Developed strategic sales plans to achieve revenue targets and enhance market presence.
- Led cross-functional teams to implement new CRM systems, improving customer engagement tracking.
- Analyzed sales data to identify trends, informing product development and marketing strategies.
- Mentored junior sales staff, fostering skill development and enhancing team performance.
Caregiver Attendant (very Part Time-student)
Summerset Adult Family Home
06.1995 - 09.1997
- Maintained a clean and safe environment, adhering to hygiene and safety standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
Certificate (NC.10066736) - Certified Nursing Assistant
Big Fir Academy
Vancouver, WA12-2001
Certificate - Nurse Delegation
Quality Assurance Consulting
Battle Ground, WA03-2018
Certificate (WA753716) - Mental Health Specialty Training
Premier Senior Living
Brush Prairie, WA11-2024
Certificate (WA753716) - Dementia Specialty Training
Premier Senior Living
Brush Prairie, WA11-2024
Certificate - Basic Life Support (HCP-CPR-A,C,I,C) AED/First Aid
NationalCPRFoundation (92D8BC4)
Vancouver, WA05-2024
High School - Highschool Diploma
Lower Columbia College
Longview, WA01.2020
No Degree - ADN
Lower Columbia College
Longview, WA06-2026
Skills
- 5 years experienced in MedAide
- Effective communication with nursing team
- Facilitating patient intake processes with CNA/med aide credentials
- Dementia and Alzheimer's proficiency
- EMR/EHR system utilization
- Emotional assistance
- Maintaining behavior logs under CNA/Med Aide certification
- Wound care management under CNA/Med Aide license
- Chronic disease management
- Crisis intervention and mental health support
- Comprehensive patient management
- Patient care management skills
- Strategic team guidance
- CNA/Med Aide pre-op and post-op care
- Health assessments
- Tube feedings and medication familiarity as delegated
- Patient-centered care
- Strong verbal communication
- Direct patient care
- Client assessment and analysis delegated under CNA/Med Aide license
- Documenting vital sign measurements
- Quantitative fluid measurement
- Data entry under CNA/Med aide license
- Medical records management as delegated
- Independently motivated
- Obtained ministerial license
Timeline
Med. Tech./Med Aide
Assisted Living Facility
07.2025 - 09.2025
Team Lead/ House Manager
Sherwood of Belamour
06.2024 - 07.2025
Certified Nursing Assistant, Med. Aide, Med. Tech
DSHS/ Consumer Direct Care Network Washington
12.2021 - 10.2025
Certified Nursing Assistant
PeaceHealth Southwest Medical Center (Dayshift)
06.2016 - 08.2018
Certified Nursing Assistant
Maxim Health (Salem Corrections)
04.2016 - 08.2016
Certified Nursing Assistant
Athena Home Care Services (dayshift)
03.2016 - 07.2016
Certified Nursing Assistant
Southwest Washington Medical Center (NOC)
05.2006 - 10.2012
Caregiver
Park Lido Assisted Living
08.2000 - 10.2000
Certified Nursing Assistant
Hampton Alzheimer's (NOC shift)
06.2000 - 05.2006
Caregiver
Fort Vancouver Alzheimer's
06.1999 - 08.2001
Sales Manager
Mervyn's Department Store
05.1997 - 07.2000
Caregiver Attendant (very Part Time-student)
Summerset Adult Family Home
06.1995 - 09.1997
Certificate (NC.10066736) - Certified Nursing Assistant
Big Fir Academy
Certificate - Nurse Delegation
Quality Assurance Consulting
Certificate (WA753716) - Mental Health Specialty Training
Premier Senior Living
Certificate (WA753716) - Dementia Specialty Training
Premier Senior Living
Certificate - Basic Life Support (HCP-CPR-A,C,I,C) AED/First Aid
NationalCPRFoundation (92D8BC4)
High School - Highschool Diploma
Lower Columbia College
No Degree - ADN
Lower Columbia College
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