Antonia Ortiz

Handled inquiries from Medicare beneficiaries seeking coverage and information on premiums.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.