ANTONIA Patron
San Miguel,California
Summary
Dynamic professional with a proven track record at Action Professionals, Inc., excelling in office administration and customer service. Skilled in legal documentation preparation and maintaining HIPAA compliance, I enhance operational efficiency while fostering strong client relationships. Bilingual and adept at multi-line phone systems, I ensure exceptional communication and support.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Secretary
Action Professionals, Inc
02.2008 - Current
- Maintained accurate filing systems, enhancing document retrieval efficiency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Utilized collection software to track accounts and monitor payment statuses effectively.
- Conducted skip tracing to locate debtors, enhancing recovery rates on delinquent accounts.
- Maintained compliance with regulatory requirements, ensuring ethical collection practices were upheld.
- Collected on delinquent accounts to reduce overdue balances.
- Assisted in drafting legal documents such as Summons & Complaints, Defaults, and Judgments
- Filed documents with courts on behalf of attorney.
Server/Wait Staff Member
Habaneros Restaurant
07.2015 - 03.2020
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Streamlined order processing by implementing efficient communication with kitchen staff.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Assistant Manager
Jack in the Box
06.1998 - 02.2008
- Led team in implementing process improvements, enhancing operational efficiency and customer satisfaction.
- Developed training programs for staff, fostering skill development and performance enhancement.
- Managed inventory control systems, ensuring accuracy and timely replenishment of stock levels.
- Coordinated scheduling and staffing to optimize workforce productivity and align with business needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Certificate - Medical Billing
Laurus College
Atascadero, CA03-2009
Skills
- Customer service
- Legal documentation preparation
- Office administration
- Organization
- Document preparation
- Multi-line phone systems
- Mail distribution
- HIPAA guideline compliance
- Payment posting
- Data entry
- Phone etiquette
- Bilingual
Certification
- Notary Public - 2017-Present
Languages
Spanish
Native or Bilingual
Timeline
Server/Wait Staff Member
Habaneros Restaurant
07.2015 - 03.2020
Secretary
Action Professionals, Inc
02.2008 - Current
Assistant Manager
Jack in the Box
06.1998 - 02.2008
Certificate - Medical Billing
Laurus College
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