Antonia Paul
Costa Mesa,CA
Summary
Hardworking and well-organized professional. Over 10 years of consistent working experience which a history in sales and financial institutions requiring great attention to detail and accountability. Outgoing and reliable employee, with skills in time management and account oversight. Recognized for outstanding customer service, communication, and consistent sales record. Looking to gain experience with a stable organization and growing industry that will allow me to exercise skills while given the opportunity to advance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant
U.S. Bank
02.2021 - Current
- Process teller transactions, including but not limited to; deposits, withdrawals, and various payments
- Produce statements, tax documents, and checks at customer request
- Managing branch cash deliveries and ordering office supplies while maintaining branch budget
- ATM balance monitoring, cash loading, and settlement/balancing
- Cashbox management
- Sell bank products such as loans, credit cards, and accounts
- Account maintenance and research
- Assist colleagues in day-to-day tasks.
Wellness Coordinator
Massage Matters
01.2019 - 02.2021
- Monitoring membership account status pertaining to membership payments and document organization
- Collecting payments, tips, and providing reciepts/invoices
- Cashbox management
- Representing the company at public events such as marathons, expos, gyms, and corporate events
- Creating monthly logs for account updates and client outreach
- Scheduling client appointments and managing therapist scheduling
- Membership and care product sales
- Employee of the year 2019.
Lead Front Desk Receptionist
Elements Massage
09.2016 - 12.2019
- Elements Massage was purchased by Massage Matters, I was offered a continued position with the new ownership
- Schedule management
- Processing client payments and tips
- Monitoring monthly membership dues
- Sales of memberships and service upgrades
- Onboarding and training new team members.
Education
Economics -
Saddleback College
Mission Viejo, CA04.2020
Hospitality and Tourism -
Coastline Career College
Costa Mesa, CA06.2013
Skills
- Customer service
- Microsoft word
- Microsoft excel
- Computer literacy
- Time management
- Communication skills
- Documentation review
- Cash Handling
- Account Management
- Sales Experience
- Payment Processing
- Problem-Solving
Accomplishments
- Awarded "Employee of the Year" Award in 2019.
- Promoted to an officer position within first 8 months of employment.
Certification
- Hospitality and Tourism
- Certified Mortgage Provider, U.S. Bank
Timeline
Client Relationship Consultant
U.S. Bank
02.2021 - Current
Wellness Coordinator
Massage Matters
01.2019 - 02.2021
Lead Front Desk Receptionist
Elements Massage
09.2016 - 12.2019
Economics -
Saddleback College
Hospitality and Tourism -
Coastline Career College