ANTONIA QUEZADA
Silver Spring,MD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
18
18
years of professional experience
Work History
Retail Sales Associate
H & M Fashion Store
04.2023 - Current
- Monitor sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greet customers and help with product questions, selections, and purchases.
- Total customers' purchases after deducting special discounts as applicable and accepting payments
- Process transactions efficiently using point-of-sale system, minimizing wait times for customers at checkout.
- Help customers complete purchases, locate items, and join reward program.
- Maintain a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handle returns and exchanges professionally, resolving customer issues while adhering to company policies.
Restaurant Assistant Manager
El Nuevo Tina
08.2014 - 09.2015
- Supervised all in-house aspects of the restaurant, from in-house decorations to menu selection
- Increased sales by regularly promoting specials and upselling menu items to guests.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Specialized in training and motivating new staff regarding their work and responsibilities
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
- Adhered to food safety regulations meticulously while preparing dishes according to established recipes and presentation guidelines.
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
Cashier
Met Food Market
06.2008 - 12.2011
- Pack or wrap the purchase before handing it to the customer
- Total customers' purchases and accept payments
- Verify customer identity for payments made through checks and credit cards
- Total bill after deducting special discounts as applicable
- Issue receipts to customers after the payments are done and return the change
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Member
Dunkin Donuts
02.2006 - 06.2008
- Ensured each guest was highly satisfied with their experience at Dunkin' Donuts
- Acknowledged all guests with a friendly smile and was highly responsive to needs and special requests
- Resolved guest problems with a sense of urgency
- Completed all orders accurately and within Dunkin' Donuts speed of service standards
- Consistently served quality food and beverages to each guest
- Stayed focused on the guest and accomplished all work assignments with excellence
- Maintained food safety standards.
Education
Medical Billing and Coding Diploma -
Sanford Brown Institute
01.2013
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Fluent in English and Spanish
References
Available Upon Request
Timeline
Retail Sales Associate
H & M Fashion Store
04.2023 - Current
Restaurant Assistant Manager
El Nuevo Tina
08.2014 - 09.2015
Cashier
Met Food Market
06.2008 - 12.2011
Crew Member
Dunkin Donuts
02.2006 - 06.2008
Medical Billing and Coding Diploma -
Sanford Brown Institute