Antonia Ramirez
Summary
Dedicated professional with a strong focus on customer service and experience enhancement. Proven ability to anticipate customer needs, resolve complaints efficiently, and maintain composure in high-pressure environments. Recognized for exceptional organizational skills and effective multitasking, contributing to operational success. Expertise in communication, conflict resolution, and teamwork to elevate guest satisfaction and support business objectives.
Overview
9
9
years of professional experience
Work History
Server/Bartender
33 Taps
Los Angeles
05.2021 - 03.2025
- Cultivated strong relationships with regular customers to enhance loyalty.
- Provided excellent customer service to ensure satisfaction.
- Resolved guest complaints promptly to uphold a positive reputation.
- Monitored patrons' alcohol consumption to maintain safety and compliance.
- Assisted foreign language-speaking clients with inquiries and interpreted conversations.
- Served high customer volumes during events, ensuring efficient service delivery.
- Trained new team members on restaurant procedures and performance standards.
- Bussed and reset tables to maintain cleanliness in dining areas.
- Operated POS system for order placement, bill management, and complimentary items.
Babysitter
Self-employed
Los Angeles
05.2016 - 12.2020
- Administered medications, following strict instructions from parents and medical labels.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Changed diapers and helped with potty training
Dog Sitter/Dog Walker
Self-employed
Los Angeles
02.2019 - 11.2020
- Exercised animals regularly with walks and rigorous play activities.
- Followed pet care instructions, dietary needs, and medication regimens.
- Communicated professionally with pet owners via phone, email, and text.
- Prepared food and water following instructions from pet owners.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
Sales Associate
Fashion Q
Glendale
02.2018 - 01.2019
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
John Marshall Senior High School
Los Angeles, CACommunication Studies
Los Angeles City College
Los Angeles, CASkills
- Hospitality service expertise
- Customer service
- Multitasking and organization
- Positive and professional
- High-volume dining
- Flexibility and adaptability
- Communication excellence
- Technology proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server/Bartender
33 Taps
05.2021 - 03.2025
Dog Sitter/Dog Walker
Self-employed
02.2019 - 11.2020
Sales Associate
Fashion Q
02.2018 - 01.2019
Babysitter
Self-employed
05.2016 - 12.2020
High School Diploma -
John Marshall Senior High School
Communication Studies
Los Angeles City College
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